This 12-month research study, which started in January 2013, will map the staff skills needs to improve accessibility and safety in the tourism services and analyse the availability of corresponding training in Member States.
To facilitate selection of the best-suited personnel for any hotel position, PEOPLECERT now offers personnel certifications that will ensure a hotel employee is capable of offering the same service quality to individuals with a disability as to any other client. Employment of certified staff can, in turn, create a distinct competitive advantage for the hotel among its competitors.
The first international certification programme for accessible tourism destinations has been developed and carried out in Lousã, Portugal by the Belgian Accessibility Office, Toegangelijkheidsbureau (TGB). The Certification Programme is a completely new destination management tool which provides an accurate measure of the excellence of an accessible tourism destination, based on strictly defined criteria.
More and more people are discovering that accessible hotel environments make their stay more comfortable and convenient, but many find it hard to track down the accessibility information they need. Scandic has expanded its website to gather as much information as possible in one place.
The Norwegian Design Council is behind a new Norwegian prize to reward innovative, accessible and user-friendly solutions. Scandic Oslo Airport won the category "Furniture and Interiors" and was thus automatically nominated for the Innovation Award for Universal Design. In November 2011 Scandic Oslo Airport won by the main prize - the Innovation Award.
Co-hosted by the Rick Hansen Foundation and the Rick Hansen Institute, Interdependence 2012 is an international four-day conference and exposition with a focus on creating accessible communities and furthering spinal cord injury (SCI) research for a cure. Abstracts are now invited for presentations in the theme session on "Making Communities Accessible for All". The two sub-themes are "Accessible and Inclusive Tourism" and "UN Convention on the Rights of Persons with Disabilities".
Accessibility is not just about improving your welcome for customers with a range of access needs, or ticking the right boxes – it simply makes good business sense. Here are 5 tips for improving your business.
Everyone is welcome at Scandic! We understand that every disability is different. The same is also true of our hotels, and we have implemented smart design in our rooms available for people who have a disability. When you choose to stay with Scandic, you should enjoy the same Scandic standards for accessibility. That's why we have implemented and are continuously improving a common accessibility programme that all our hotels use.