ELEVATOR Project Mini-site: Efficient movement to higher quality staff and services in tourism for all

ELEVATOR project logo "Efficient movement to higher quality staff and services in tourism for all"

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Project Description

The ELEVATOR project focuses on adult education and business development (business competencies) in the field of accessible tourism for all.

The name of the project "Elevator“ represents the effort to raise the quality of human resources and services in tourism to a higher, more competitive level.

Tourism for all is an integral part of sustainable, high-quality tourism and in terms of expected trends in tourism and society also a necessary condition for maintaining its competitiveness. It is based on three important values: independence, equity and dignity. Accessibility is not only about physical access to the buildings, a truly accessible tourism product minimises or removes physical, attitudinal, information, financial and other barriers.

The performance of well-trained professionals is fundamental for people with disabilities to be able to participate in the industry. There is still a huge lack of knowledge amongst tourism industry professionals about who are customers with access needs, what do they need, how to treat them and how to organize a visit for them so that they can participate on an equal footing with other tourists as well as low interest in educate themselves in this field.

The aim of the ELEVATOR project is to exchange good practices in adult education for accessible tourism and develop and disseminate three innovative intellectual outputs:

  1. Comparative analysis of existing tools and conditions for development of competencies for accessible tourism in partners’ countries incl. the suggestion of transferable curriculum with innovative approaches to adult education and vocational training for accessible tourism;
  2. Open Educational Resource for Tourist and Travel Guides raising their awareness of requests of tourists with special needs and skills for adaptation of guided tours which allow access and enjoyment for those tourists
  3. Accessible tourism guideline presenting in the style of “elevator speech” i.e. briefly, comprehensibly and attractively the substance of accessible tourism, good example and recommendation which could foster tourism providers’ and social entrepreneurs´ mind-sets and take-up of accessible tourism towards tangible actions.

Project participants: partners’ staff (trainers, researchers etc.), tourist guides, teachers/trainers of (accessible) tourism, national/regional/local policy and opinion makers, tourism destination organisation, SMEs providing tourism services etc. – in total ca 200 persons. They will participate in transnational meetings, intellectual output creation and evaluation and in dissemination activities.

The project, which will last 3 years, includes 4 main activities:

  1. Project management
  2. Transnational meetings with thematic workshop on education for accessible tourism
  3. Intellectual output creation and evaluation
  4. Multiplier event

In carrying out the project methodologies to be used include: team/individual work, research and development, quality evaluation and pilot testing, promotion and dissemination, mutual learning, transfer of innovation, cooperation, etc. Expected results are primarily the above-mentioned innovative outputs (available for free on internet in 5 languages) and first-hand knowledge of current practices in education and training for accessible tourism through sharing experiences.

The potential longer term benefits are: better quality, efficiency and relevance of education for accessible tourism, higher attractiveness and interest in education for accessible tourism among training/education and tourism services providers; better access to education in accessible tourism for individual learners, professional development of tourist/travel guides; more accessible tourist destinations and facilities, extended tourism offer and higher involvement of disabled people and seniors in travelling.

The target groups / beneficiaries:
  • Small and Medium-sized Enterprises in the tourism sector
  • Educational institutions, tourism training organisations and institutions
  • Tourist Guides
  • Public service authorities and appropriate organizations involved in tourism and social integration
  • Non-profit organizations
  • Job centres and institutions providing employment services
  • People with disabilities
  • Visitors with specific access requirements and long-term health conditions
  • General public
Project duration
09/2015 – 08/2018 (36 months)
Project location
Czech Republic
Download the the ELEVATOR Project Leaflet in several languages from our Library Page.

Project Coordinator (Contact)

Organisation: Kazuist, spol. s r.o.
Address: Husova 401, 73961 Třinec, Czech Republic
Phone: +420558335479
Url: www.kazuist.cz

Project Partners

Tandem, Società Cooperativa Sociale Integrata,  Italy
Address: via delle Canapiglie 136A, 00169, Roma, Italy
Url: www.tandem.coop

European Network for Accesible Tourism - ENAT asbl, Belgium
Address: Rue de la Fleur d'Oranger, 37 bte. 213. 1150 Bruxelles, Belgium
Url: http://www.accessibletourism.org

Premiki zavod za svetovanje, promocijo in razvoj dostopnega turizma, Slovenia
Address: Kunaverjeva ulica 4, 1000 Ljubljana
Url: http://premiki.com


ERASMUS plus logo EU flagCo-funded by the Erasmus+ programme of the European Union.

Visit the Erasmus+ Project page "ELEVATOR" fiche (External website)