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EU Study: Mapping the Skills and Training Needs to Improve Accessibility in Tourism Services

14/02/2013 | 0 comments

EU flagThis 12-month research study, which started in January 2013, aims to map the staff skills needs to improve accessibility and safety in the tourism services and analyse the availability of corresponding training in EU Member States or transferable (from other regions of the world).

A collection of best practices in 'training for accessibility' addressing the different tourism services will also be presented through a selection of case studies.


Budget: € 99,924.  Financed under the EU Preparatory Action on Tourism and Accessibility for All, funded by the European Parliament and managed by the European Commission DG Enterprise and Industry, Unit E2 - Tourism and Cultural Instruments.  

Duration: 12 months

Further information

Read the research tender specifications at the European Commission website

Download the EU Skills Study Fact Sheet in PDF Format from the right-hand panel.

If you are working in the tourism sector or are engaged in accessible tourism education or training - or if this subject concerns you as a customer or for any other reason, the research team would be very interested to hear from you.

During 2013 we will be conducting desk research, surveys and interviews as part of the study and we are looking for examples of good practice and points of view about training needs and requirements from organisations, businesses and NGOs in all European Union Member States and other regions of the world.  

To contact the researchers, please use the ENAT Contact page

Link to: EU Skills Study Report, June 2014.
Link to: 20 Case Studies of Accessible Tourism Training


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General Information

Submitted by: Ivor Ambrose
Author(s): ENAT and European Commission
Language(s): EN
Start Year: 2013
End Year: 2013
Acronym: EU Skills Study
Countries: Austria | Belgium | Bulgaria | Croatia | Cyprus | Czech Republic | Denmark | Estonia | Finland | France | Germany | Greece | Hungary | Ireland | Italy | Latvia | Lithuania | Luxembourg | Malta | Netherlands | Poland | Portugal | Romania | Slovakia | Slovenia | Spain | Sweden | United Kingdom


Publisher: ENAT
Date published on the web: 01/02/2013

Target Group(s)

Academics / teachers | Consumers / travellers / tourists | Employees and Trades Unions | Employers and Employers organisations | Non-governmental organisations | Organisations of disabled people | Organisations of older people | People with disabilities | Policy makers /Decision makers / Government | Professionals and professional bodies | Public administrators / Authorities | Students | Tour guides | Tour operators | Tourist venue owners / managers | Travel agents | Travel companions, personal assistants | Volunteers


Accessibility information, access guides | Age-related issues, (seniors) | Airlines and air transport | Architecture, design and planning | Assistive Technologies | Attractions | Buildings and facilities design, maintenance | Catering, restaurants, caf├ęs | Cruises | Customer relations | Demographics | Design Guidelines, Design-for-All | Disability, disabilities, technical aids | Education, training | Employment, working conditions | Ferries and maritime transport | Hospitality | Hotel management, hotel business | Information and Communication Technologies | Languages | Management of tourist venues and attractions | Policy, legislation | Publishing | Rail travel | Safety and security issues | Social tourism | Special services for disabled visitors | Sports | Staff training | Standards | Suppliers of equipment | Therapy, wellness | Tourist information services | Transport services | Travel agents | Travel services


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