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Accessible Tourism Training

Image of opening laptop2nd April 2020. Here are four Online Training Courses related to Accessible Tourism, offered free-of-charge by ENAT.

As more than 25% of the world's population is currently in a prolonged state of "lockdown" due to the Covid-19 Pandemic, UNESCO and the UNWTO Academy have called for educational institutions and training content providers to share their free, online courses with students and teachers who are studying or working from home.

ENAT is pleased to contribute to this initiative by presenting four online courses developed by ENAT experts and project partners in recent years. The courses were developed with the support of the EU ERASMUS+ and Leonardo Lifelong Learning Programmes.

Go direct to course descriptions using internal page links, below:

#ETCAATS - European Training Certificate European Training Certificate Accessible for All in the Tourism Sector

#T-GUIDE - Tourist Guides for People with Learning and Intellectual Difficulties in Europe

#TAD - The Ability Advisor  (Recognised as "Best Practice" by the ERASMUS+ Programme of the European Commission).

#NEWSCAT - New Skills for Customised Accessible Tourism

The courses are at two levels: Vocational and Educational Training (VET)  for 18 - 30 year olds and Continuing Professional Development (CPD) for professionals working in the travel, tourism and hospitality sectors. (Corresponding to European Qualifications Framework - Levels 4 and 5, Higher Education). 

It should be noted that the courses are not officially registered in EU National Qualifications Frameworks but one course, “T-GUIDE”, is accredited by ENAT in conjunction with FEG - The European Association of Tourist Guide Associations.  

All the on-line courses are designed for self-study (without the need for a tutor), offering assessment through online quizzes at the end of the course modules. Each of the courses would normally be supplemented with face-to-face training offered by ENAT Experts or by Staff of our partner organisations.  

All courses are free of charge.

Internet connection: For best performance you will require a fast internet connection as the course modules include short videos, which may be delivered by external websites. 

NOTE: Where external links are included in the courses, ENAT takes no responsibility for the content or functionality of external websites at the time they are used. 


EU FlagEU Disclaimer: The four projects listed below have been funded with support from the European Commission.

These online courses reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.



ETCAATS logoETCAATS - European Training Certificate European Training Certificate Accessible for All in the Tourism Sector

Level / Target trainees: Trainees and professionals in European Small and Medium-sized Tourism Enterprises (SMEs)
Modules: 4
Subject(s): 1. Introduction to Accessible Tourism, 2. Making your business accessible, 3. Understanding your customers, 4. Improving your facilities
Content last updated: 2018.
Time: 2 hours and 15 minutes plus quiz time  
Media: reading webpages, reading PDF downloads and watching on-line videos.
Certificate: Online certificate from ENAT, after successful completion of quizzes.   

Project Home page: https://www.etcaats.eu/

e-Learning course: http://www.accesstraining.eu/?i=accessibility-training.en.etcaats-course

Language: English

Info: Requires Initial registration at AccessTraining Website, with name and email address.
Developed with the support of the European Union Lifelong Learning Programme "Leonardo da Vinci”.
Course Manager and support: ENAT asbl. www.accessibletourism.org
Technical partner: EWORX S.A. www.eworx.gr


T-GUIDE logoT-GUIDE - Tourist Guides for People with Learning and Intellectual Difficulties in Europe

Level / Target trainees: Continuing Professional Development course for Professional Tourist Guides. (Uncertified Tourist Guides may also take the e-Learning course).  
Modules: 6
Subjects: 1. Introduction, 2. The Accessible Tourism Market, 3. Understanding disability, 4. Preparing for a tour, 5. On the tour, 6. Evaluation
Content last updated: 2018.
Time: 1 hour and 20 minutes plus quiz time. (Supplemented with 2-day Face-to-Face Training plus Self-Study Project and Portfolio submission).  
Media: reading webpages, reading PDF downloads and watching on-line videos.
Certificate: Certificate from ENAT-FEG, after successful completion of on-line and face-to-face training (No online certificate).    

Project Home page: https://www.t-guide.eu/

e-Learning course: http://www.accesstraining.eu/?i=t-guide.en.home

Language: English

Info: Requires initial registration at AccessTraining Website, with name and email address.
Developed with the support of the European Union Lifelong Learning Programme "Leonardo da Vinci”.
Course Manager and support: ENAT asbl. www.accessibletourism.org in collaboration with FEG https://www.feg-touristguides.com/
Technical partner: EWORX S.A. www.eworx.gr


TAD logoTAD - The Ability Advisor

Level / Target trainees: Vocational and Educational Training / Higher Education. Students seeking a supplementary qualification as “Ability Advisor"  
Modules: 6
Subjects: 1. Introduction to Accessible Tourism, 2. Access requirements of tourists…, 3. Customer Service, 4. How to Measure Accessibility…, 5. Accessibility of information…,
6. The Ability Advisor Role.  
Release date: 2019.
Time:  20 hours e-Learning, (Supplemented with Face-to-Face learning 40 hours, plus 20 hours Work-Based Learning)
Media: reading webpages, reading PDF downloads and watching on-line videos.
Certificate: Online Certificate from TAD, after completion of on-line training and passing quizzes.  

Project Home page: http://abilityadvisor.eu/about/

e-Learning course: https://learning.abilityadvisor.eu/

Languages: English, Lithuanian, Italian, Portuguese

Info: Requires initial registration at Learning.AbilityAdvisor Website, with name and email address.
Developed with the support of the European Union Programme, “ERASMUS-plus".
Course Manager and support: Panevezys Vocational Training Centre, Lithuania. http://www.paneveziodrmc.lt/
Technical partner: Panevezys Vocational Training Centre, Lithuania. http://www.paneveziodrmc.lt/


NEWSCAT logoNEWSCAT - New Skills for Customised Accessible Tourism

Level / Target trainees: Vocational and Educational Training / Higher Education. Students seeking a supplementary qualification as “Customised Accessible Tourism Assistant"    
Modules: 3 plus Best Practices
Subjects: 1. Introduction, 2. Catering for tourists with disabilities, 3. Basic tools for the customized accessible tourism assistant, 4. Best Practices.
Release date: 2019.
Time:  Self-learning, open-ended.  
Media: reading webpages, reading PDF downloads and watching on-line videos.
Certificate: Certificate from NEWSCAT, after successful completion of on-line training.  

Project Home page: https://www.easpd.eu/en/content/newscat

e-Learning course: Register at https://dlot.eu and go to NEWSCAT https://dlot.eu/course/index.php?categoryid=19
Info: Requires initial registration at dlot.eu Website, with name and email address.
Developed with the support of the European Union Programme, “ERASMUS-plus".
Course Manager and support: Fundacion EMPLEA www.fundacionemplea.org
Technical partner: EASPD https://www.easpd.eu/


For additional "Self-Study" Reading Materials on Accessible Tourism in several languages, visit our other projects at:

The ENAT Training Courses, above, are also listed on the website of UN World Toursm Organisation Academy: