These guidelines are designed to encourage understanding of the specific problems experienced by disabled and older passengers when using the transport system, and to provide guidance on how best to respond to their needs. They provide a practical approach to providing good customer care - a priority for all transport companies.
Workshop Report including summary presentations and speeches by plenary speakers, workshop conclusions and photos from the optional excursion to accessible attractions in Athens.
A slide presentation of ENAT, given by the Coordinator, Ivor Ambrose, at a National Conference on Tourism for All, organised by the Hellenic Ministry of Tourism, 12 July 2007.
At a congress held last week by the European Network for Accessible Tourism (ENAT), over 200 representatives from international disability organisations, tourist boards and private enterprise came to the overwhelming conclusion that accessible tourism is the fastest-growing business opportunity in the tourism industry.
This week the Marina d'Or beachside holiday resort in the Region of Valencia, Spain welcomes some 200 delegates at the ENAT International Congress on Tourism for All, organised by Fundación ONCE and supported by the European Commission. Guest speakers from North and South America, as well as Australia will complement European presenters from all sectors of the tourism industry, public authorities, NGOs and centres of research and education.
The HAPPY TOURIST project aims to offer equal opportunities to people with disabilities in the tourist sector, either as tourists or as staff, based upon the combination of innovative, modular and cost-effective ICT tools, e-learning concepts and on-the-job-training schemes.
The project aims to identify and define requirements of the demand and supply sides in the tourism sector (both disabled people and tourist industry workers); to prepare an information model for disabled tourists, (by including disabled people in the whole process), and to deliver suitable training programmes for the tourism sector.
The project 'EU.FOR.ME Tourist training for a wider target' aims at filling a gap that Schools, Universities and Training Centres offering programmes on Tourism, have in many European countries. It addresses how disabilities can be taken into consideration in the organisation of tourism training modules.
