This Handbook is a learning material focused on Inclusive Tourist Guiding. Its creation was initiated by the tourist guides, who meet tourists with access needs more and more often in their work, as their number is growing mainly due to the ageing population. Training offers on this topic are weak or completely absent in most countries.
Inclusive (or also accessible) guiding is based on the concept of Accessible Tourism, that endeavours to improve tourist destinations, products and services so that they are accessible to all people regardless of their age, abilities, permanent or temporary limitations and impairments.
Accessibility is an important topic in tourism, yet often overlooked. It seems that the main reason for that is lack of knowledge and cooperation between key stakeholders. This Report is therefore created as a brief guideline introducing this topic with particular attention being paid to Visitors with specific access requirements.
Accessibility is an important topic in tourism, yet often overlooked. It seems that the main reason for that is lack of knowledge and cooperation between key stakeholders. This Report is therefore created as a brief guideline introducing this topic with particular attention being paid to the Industry - tourism providers - who need to be aware of visitors' specific access requirements and learn how to cater appropriately for their needs, so as to improve their competitiveness and sustainability.
Accessibility is an important topic in tourism, yet often overlooked. It seems that the main reason for that is lack of knowledge and cooperation between key stakeholders. This Report is created as a brief guideline introducing this topic with particular attention being paid to the role of Policy Makers in fostering a suitable environment for cooperation and motivation of all stakeholders in order to lift up the tourism offer and environment for living.
Lonely Planet has released its first ever travel phrasebook for travellers with disabilities thanks to Martin Heng and many other volunteer translators who helped contribute to the book. Accessible Travel Phrasebook is available online and can be downloaded for free via mobile devices, laptops and tablets.
The ENAT Annual Report 2016 records the membership of the association and its activities carried out in 2016. Download the report in PDF format from the right-hand panel.
VisitEngland and the National Autistic Society and England’s Inclusive Tourism Action Group are today launching a web-based guide to help tourism businesses overcome barriers to welcoming autistic people.
Background documents for the ENAT Annual General Assembly are available for downloading from this page. This webpage is only accessible to Full Members of ENAT who are logged in to the website and have paid their membership fee for the current year, 2016. Contact ENAT if you have difficulty accessing this page.
Nominate and share your best practice project or policy in accessibility. Since 2012 the Zero Project has disseminated replicable and innovative solutions for the problems people with disabilities face, raising public awareness, stimulating reform and acting as a catalyst for a world without barriers.
The COME-IN! Project aims at valorizing the Central European cultural heritage, making smaller museums, accessible to a wider public of people with disabilities.
An 18-month, EU-funded COSME project that aims to develop and deliver inclusive tourism training and capacity building to improve user experience and sustain inclusive design in tourism.
The Pantou Accessible Tourism Directory was established initially as a data collection tool for a European Commission study of the supply of accessible tourism in Europe in 2014. It lists tourism suppliers who are able to offer accessible tourism services to customers with specific access needs, older persons, people with disabilities, families with young children and those who have a long-term health condition. Since the end of March, 2017 the Pantou Directory has been opened up to include accessible tourism suppliers based in any country - not only those located in Europe. Suppliers may register free of charge.
