Tourism Access and Inclusion: Best Practice Guidelines for Tourism MSMEs in Asia-Pacific Economic Cooperation (APEC)

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Report on the 3-day APEC Webinar, held in September and November 2021, and with extensive background information developed by Martin Heng for APEC, in support of tourism Micro, Small and Medium-sized enterprises (MSMEs).

APEC Webinar themes image, accessible travel, Access Guides, accessible events, accessible websites, best practice resourcesPhoto: APEC

This publication, together with a suite of online resources for tourism MSMEs across the region, aims to enable tourism providers to offer better service to tourists with access needs, including those living with disability. They are outputs of Australia's project titled "Tourism Access and Inclusion: Best Practice Guidelines for Tourism MSMEs in APEC". These outputs aim to help grow the market for tourism MSMEs and provide disabled tourists with greater choice and control in their travel planning and purchase decisions. The guidelines and the online resources follow a series of three online workshops held as part of the project.

APEC Project: TWG 05 2020S
Produced by
Author: Martin Heng
In conjunction with the
Australian APEC Study Centre
RMIT University
GPO Box 2476, Melbourne

Asia-Pacific Economic Cooperation Secretariat
35 Heng Mui Keng Terrace
Singapore 119616
Tel: (65) 68919 600
Fax: (65) 68919 690
© 2022 APEC Secretariat
APEC Digital Workshop Series Report: Online event, September and November 2021

Accompanying resources available at:

43 pages. 

Download the PDF from the Downloads section

ENAT Member logoMartin Heng is an Honorary Member of ENAT