The ITA project will contribute to developing a new direction in the tourism sphere in Georgia. It aims to benefit, in particular, persons with disabilities and elderly citizens and contribute to the economic development of Georgia by involving directly civil society organisations, small and medium-sized enterprises and public sector bodies in training, development and dissemination activities.
This 12-month research study, which started in January 2013, will map the staff skills needs to improve accessibility and safety in the tourism services and analyse the availability of corresponding training in Member States.
This research study, which started in February 2013, will assess the presence and the performance of accessible tourism services and facilities along the tourism supply chain, examining best practices and tools to foster tourism accessibility.
To facilitate selection of the best-suited personnel for any hotel position, PEOPLECERT now offers personnel certifications that will ensure a hotel employee is capable of offering the same service quality to individuals with a disability as to any other client. Employment of certified staff can, in turn, create a distinct competitive advantage for the hotel among its competitors.
National tourist board VisitEngland has joined forces with UK charity Action on Hearing Loss to launch Listen Up! - a free guide designed to help businesses become more accessible for customers with hearing loss.
The 12th Meeting of the World Committee on Tourism Ethics commended the UNWTO Private Sector Commitment to the Global Code of Ethics for Tourism Initiative and praised the growing number of signatory businesses who pledged to uphold responsible conduct in the tourism sector.