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Take the Lead. A Guide to Welcoming Customers with Assistance Dogs


VisitEngland logoThe Equality and Human Rights Commission (EHRC)and VisitEngland have produced this guide to help tourism businesses welcome people with access requirements. The EHRC has a statutory remit to promote and monitor human rights; and to protect, enforce and promote equality. We are committed to the vision of a modern Britain where everyone is treated with dignity and respect and we all have an equal chance to succeed. VisitEngland, England’s national tourist board, works in partnership with others to lead the development of a thriving tourist industry.

Who should read this guide?
If you offer a service to members of the public whether for payment or not, whether you are a one bedroom B&B or a large visitor attraction, this guide is for you. It explains what your legal duties are to assistance dog owners under the Equality Act 2010 and how you can meet them, often at no additional cost.

Table of Contents

1. What is an assistance dog? Page 4
2. Why should assistance dogs be welcomed by tourism businesses? Page 6
3. What are my legal obligations? Page 8
4. Frequently asked questions Page 13
5. Where can I find further advice? Page 19

(20 pages).

Download the Guide in PDF format from the right-hand panel.

ENAT Member logo VisitEngland is an Associate Member of ENAT




General Information

Submitted by: Ivor Ambrose
Language(s): EN


Publisher: VisitEngland
Date published on the web: 01/11/2014


Accommodation services | Customer relations | Disability, disabilities, technical aids | Education, training | Employment, working conditions | Food and drink | Hospitality | Hotel management, hotel business | Management of tourist venues and attractions | Policy, legislation | Publishing | Safety and security issues | Special services for disabled visitors | Staff training | Standards