The selection of best practices compiled in this report has been derived from the applications the cities submitted to the two competitions (2019 and 2020 European Capital of Smart Tourism). The report showcases the selection of best practices in each category (Accessibility, Sustainability, Digitalisation, Cultural heritage and creativity) and solely presents and relies on the data that the cities have submitted in their applications.
27.10.2021 EU announces the two 2022 European Capitals of Smart Tourism for their excellence as tourism destinations in accessibility, sustainability, digitalisation, and cultural heritage & creativity.
Press Release, 15 July 2021, Madrid. The International Organization for Standardization (ISO) has published the world’s first standard on accessible tourism, ISO 21902 Tourism and related services – Accessible tourism for all – Requirements and recommendations. This is an international standard offering guidelines to ensure access and enjoyment of tourism for all on an equal basis.
The T-GUIDE 2-day training course is offered to qualified tourist guides by the European Federation of Tourist Guide Associations (FEG) and the European Network for Accessible Tourism (ENAT). Hosted by SNATTI on 26 and 27 October 2021, the Portuguese National Association of Tourist Activities, Translation and Interpretation.
In early 2021, IFC collaborated with the Society of Economic Journalists — Nepal and the National Federation of the Disabled — Nepal to carry out
a survey to explore the preparedness of Nepal’s hotels in catering to people with disabilities.
Accessible travel advocates in Germany, together with the German Aviation Association have updated the recommendations on accessible air travel. The only difference to the first edition is the addition of the respective Special Service Request (SSR) Codes to each disability to avoid misunderstandings.
This publication is the result of the work carried out in the last months by the Working Group on Accessible Tourism, coordinated by the Affiliate Members Department and chaired by the Spanish Network for Accessible Tourism (Red Estable).