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A training or compliance toolkit. Please have a look at Unit 2: The Customer Service Standard at page 10 of the pdf that can be found in the attached document.
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: BBC World Service programme announcement Listen again as a Podcast All episodes of the BBC Business
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with Disabilities, accessibility is one of the pillars of the European Union’s Disability Strategy 2010 - 2020... spaces and services, and technology has become a real challenge. However, providing accessibility... in goods, services and infrastructure. Initiatives will be assessed for their integrated approach
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of the pillars of the European Union’s Disability Strategy 2010-2020 which aims at creating... and communication, including new technologies (ICT); public facilities and services. The winning city... and services, the European jury has also selected a city which will be awarded with a special mention
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and practicable products, services and tourist establishments for the groups of disabled. Partners Dirección del proyecto Catalunya Turisme CONSORCI DE TURISME DE CATALUNYA Passeig de Gràcia, 105, Barcelona
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“Welcoming Ways” is a course on service delivery to persons with disabilities and seniors in Quebec... : - to develop the hospitality and customer service skills of culture and tourism industry personnel... is certified by Emploi Québec and by the Conseil québécois de ressources humaines en tourisme
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://www.accessiblemadrid.com/en/blog/personal-assistance-disabled-travellers-madrid Read more in Spanish... travel experience when they travel to Spain. As part of our broad range of services for disabled travellers visiting Madrid, we offer Personal Assistance Services (PAS). Personal Assistance Services
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Earlier this year, ENAT Member 'Accessible Portugal' won the annual tourism award, from the Portuguese Tourism Board, for the best project in the “Services” category. This award recognises the work carried out by Accessible Portugal, as a relevant contributor for the qualification of Portugal
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para Todos. 12:40-13:10 Buenas prácticas internacionales. En colaboración con: Sr. Ivor Ambrose...́cnico: Cadena de accesibilidad en el sector de turismo & viajes en España. Moderador: Sr. Jesús...́a, Director de I+D+i de Patentes Talgo: “El tren en tu móvil”. Sra. Mari Satur Torre, Directora de
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This site contains a collection of computer based artifacts that simulate aspects of disability. It is intended that the simulations will be used for training and awareness raising activities with staff and for teaching students in areas where an unders...
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