The selection of best practices compiled in this report has been derived from the applications the cities submitted to the two competitions (2019 and 2020 European Capital of Smart Tourism). The report showcases the selection of best practices in each category (Accessibility, Sustainability, Digitalisation, Cultural heritage and creativity) and solely presents and relies on the data that the cities have submitted in their applications.
Accessible travel advocates in Germany, together with the German Aviation Association have updated the recommendations on accessible air travel. The only difference to the first edition is the addition of the respective Special Service Request (SSR) Codes to each disability to avoid misunderstandings.
This publication is the result of the work carried out in the last months by the Working Group on Accessible Tourism, coordinated by the Affiliate Members Department and chaired by the Spanish Network for Accessible Tourism (Red Estable).
In the framework of the "PRM-Dialogue" which is organized by the German Aviation Association, a set of recommendations for (not frequently flying) passengers was developed. The German version was published in 2019 and the English version in March 2021.
Press Release, 15 July 2021, Madrid. The International Organization for Standardization (ISO) has published the world’s first standard on accessible tourism, ISO 21902 Tourism and related services – Accessible tourism for all – Requirements and recommendations. This is an international standard offering guidelines to ensure access and enjoyment of tourism for all on an equal basis.
Brussels, 26th May 2021. The European Tourism Manifesto alliance of more than 60 travel and tourism organisations warmly welcomes the adoption of the “EU Digital COVID Certificate” Regulation and urges its speedy imlementation by Member States.
The World Tourism Organization (UNWTO) will continue to build on its successful partnership with the Spanish ONCE Foundation and the European Network for Accessible Tourism (ENAT). The three parties have agreed to extend their partnership agreement for a further four years to ensure that their work to improve accessibility, in every part of the tourism value chain, continues during and beyond the pandemic.
3 December 2020. Press Release. Ensuring accessibility for tourists with specific access requirements can be a ‘game changer’ for destinations around the world as they look to bounce back from the impacts of the pandemic. A new set of Inclusive Recovery Guides from the World Tourism Organization, produced in partnership with the European Network for Accessible Tourism (ENAT), the ONCE Foundation of Spain and Travability from Australia, makes clear the importance of placing inclusivity at the centre of recovery plans and provides key recommendations for achieving this.