The selection of best practices compiled in this report has been derived from the applications the cities submitted to the two competitions (2019 and 2020 European Capital of Smart Tourism). The report showcases the selection of best practices in each category (Accessibility, Sustainability, Digitalisation, Cultural heritage and creativity) and solely presents and relies on the data that the cities have submitted in their applications.
The Pantou Accessible Tourism Directory was established initially as a data collection tool for a European Commission study of the supply of accessible tourism in Europe in 2014. It lists tourism suppliers who are able to offer accessible tourism services to customers with specific access needs, older persons, people with disabilities, families with young children and those who have a long-term health condition. Since the end of March, 2017 the Pantou Directory has been opened up to include accessible tourism suppliers based in any country - not only those located in Europe. Suppliers may register free of charge.
Press Release, 15 July 2021, Madrid. The International Organization for Standardization (ISO) has published the world’s first standard on accessible tourism, ISO 21902 Tourism and related services – Accessible tourism for all – Requirements and recommendations. This is an international standard offering guidelines to ensure access and enjoyment of tourism for all on an equal basis.
Brussels, 26th May 2021. The European Tourism Manifesto alliance of more than 60 travel and tourism organisations warmly welcomes the adoption of the “EU Digital COVID Certificate” Regulation and urges its speedy imlementation by Member States.
3 December 2020. Press Release. Ensuring accessibility for tourists with specific access requirements can be a ‘game changer’ for destinations around the world as they look to bounce back from the impacts of the pandemic. A new set of Inclusive Recovery Guides from the World Tourism Organization, produced in partnership with the European Network for Accessible Tourism (ENAT), the ONCE Foundation of Spain and Travability from Australia, makes clear the importance of placing inclusivity at the centre of recovery plans and provides key recommendations for achieving this.
The partners of the ACCESS-IT project invite you to answer a survey on tourism in rural and natural areas, including the countryside, seaside, lakes, mountains, rivers, forests, etc. We would like to know your views and experiences, especially regarding accessibility for people with disabilities and/or other access requirements.
The European Commission has launched its 2019 campaign to raise awareness of passengers' rights. Although the European Union has made great strides in establishing common passenger rights for those travelling by air or rail, not every European is yet aware of what he or she is entitled to.
8 May 2018. This study has undertaken literature reviews, user and experts’ questionnaires, interviews and workshop surveys, analysis of EU legislation, SWOT and Multi-Criteria Analysis, identification of best practices and analyses of case studies. This has led to a mapping of accessibility across the EU Member States (identifying relevant state clusters) for three different sectors: local transport, long-distance transport, and tourism. Specific policies, research priorities and recommendations are made per state clusters and for the EU, which can enhance accessibility in each of the three sectors.