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European Capital of Smart Tourism. Compendium of Best Practices, 2020

18/08/2021 | 0 comments

Cover page of Compendium of best practices in Smart Cities 2020 Brussels, March 2021.

The European Capital of Smart Tourism is an EU initiative. It was proposed as a preparatory action by the European Parliament and is being implemented by the European Commission since 2018.

It gives European cities the opportunity to share their exemplary practices as smart tourism destinations and awards the titles of European Capital of Smart Tourism through an EU-wide competition to those cities that implement the most outstanding measures.

The initiative showcases exemplary practices by cities as tourism destinations in implementing innovative and intelligent solutions in four categories: Accessibility, Sustainability, Digitalisation, Cultural heritage and creativity)

Apart from showcasing exemplary practices by cities as tourism destinations in: Accessibility, Sustainability, Digitalisation, Cultural Heritage and Creativity, the European Capital of Smart Tourism initiative aims to establish a framework for the exchange of best practices between cities and creates opportunities for cooperation and new partnerships.

The compendium aims at raising awareness about smart tourism tools, initiatives and projects, sharing the best practices in tourism implemented by cities and strengthening peer-to-peer learning and innovative development of tourism in the EU.

Compendium of Best Practices

The selection of  best practices compiled in this report has been derived from the applications the cities submitted to the two competitions (2019 and 2020 European Capital of Smart Tourism).

The report showcases the selection of best practices in each category (Accessibility, Sustainability, Digitalisation, Cultural heritage and creativity) and solely presents and relies on the data that the cities have submitted in their applications.

Visit the Smart Cities Compendium of Best Practices website to view and download the Compendium.

Further information

Visit the Smart Tourism Capitals of Europe website



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General Information

Submitted by: Ivor Ambrose
Author(s): Scholz & Friends Berlin GmbH
Language(s): EN
Start Year: 2018
Countries: Austria | Belgium | Bulgaria | Croatia | Cyprus | Czech Republic | Denmark | Estonia | Finland | France | Germany | Greece | Hungary | Ireland | Italy | Latvia | Lithuania | Luxembourg | Malta | Netherlands | Poland | Portugal | Romania | Slovakia | Slovenia | Spain | Sweden | United Kingdom


Publisher: European Commission
Date published on the web: 01/04/2021

Target Group(s)

Academics / teachers | Consumers / travellers / tourists | Non-governmental organisations | Policy makers /Decision makers / Government | Professionals and professional bodies | Public administrators / Authorities | Students | Tourist venue owners / managers | Travel agents


Accessibility information, access guides | Age-related issues, (seniors) | Airlines and air transport | Ancient monuments | Assistive Technologies | Attractions | Beaches | Buildings and facilities design, maintenance | Bus and coach transport, touring | Caf├ęs, restaurants, bars and pubs | Cycling and mountain biking | Demographics | Disability, disabilities, technical aids | Education, training | Ferries and maritime transport | Festivals - music, dance | Food and drink | Gardens and parks | Heritage | Hospitality | Information and Communication Technologies | Languages | Location-based services | Management of tourist venues and attractions | Museums and galleries | Music | Natural Phenomena | Photography, film and video | Policy, legislation | Publishing | Rail travel | Religion | Retail | Safety and security issues | Social tourism | Special services for disabled visitors | Sports | Staff training | Standards | Suppliers of equipment | Theatre | Theme parks, leisure parks and water parks | Tourist information services | Transport services | Travel agents | Travel services | Visual arts | Young childrens' and families' holidays and services | Youth tourism