A training or compliance toolkit. Please have a look at Unit 2: The Customer Service Standard at page 10 of the pdf that can be found in the attached document.
Photo: Hohunu, New Zealand. 4 October 2010, Auckland, New Zealand is the date and venue for the first ever conference in New Zealand on Access Tourism. The conference will look at various aspects of Access Tourism, including some of the following: the current situation in NZ and worldwide, website