A training or compliance toolkit. Please have a look at Unit 2: The Customer Service Standard at page 10 of the pdf that can be found in the attached document.
Vodafone España has been awarded the Universal Accessibility Management System Certificate for 35 of its stores. The certificate has been granted against Standard UNE 170001-2:2007 by the Spanish Association for Standardisation and Certification (AENOR). This way, Vodafone España has become