Air Passengers' Complaints Form provided by the European Commission, for use in relation to flights from and to EU airports. The form should be filled in by the passenger and sent to the National Enforcement Body of the EU member state which the plane flew to or from.
Guidance document providing information on how to meet the requiurements for accessibility for disabled persons in relation to UK building regulations.
The British Standards Institute has published "BS EN 15565:2008 Tourism services. Requirements... considerably to the perception of the destination. "BS EN 15565:2008 specifies minimum requirements... in all European countries. "BS EN 15565 specifies competencies and outlines a framework of appropriate