Scandic Hotels is a hotel chain which emphasises good access for all its guests in every hotel. This televised report by AXESS TV, Sweden was broadcast by CNN on 10 October 2009. The video is no longer available. Embedded video from CNN VideoSee: ENAT News, 1.09.2009 Scandic Launches First Hotel
Estoril, Portugal. 10 December 2009. Tourism Portugal, in partnership with the National Institute for Rehabilitation, the Foundation League, the Cascais Foundation and Accessible Portugal are hosting this seminar to strengthen the awareness of universal accessibility in the development of “Tourism
Berlin 10 to 12 March 2010. The first ITB Global Future Summit analyzes the mega trends: demographic change, climate change/natural resources, technology revolution and consumer behaviour. Four internationally renowned experts will present future scenarios and examine the relevance of these trends
A training or compliance toolkit. Please have a look at Unit 2: The Customer Service Standard at page 10 of the pdf that can be found in the attached document.