This Handbook is a learning material focused on Inclusive Tourist Guiding. Its creation was initiated by the tourist guides, who meet tourists with access needs more and more often in their work, as their number is growing mainly due to the ageing population. Training offers on this topic are weak or completely absent in most countries.
Inclusive (or also accessible) guiding is based on the concept of Accessible Tourism, that endeavours to improve tourist destinations, products and services so that they are accessible to all people regardless of their age, abilities, permanent or temporary limitations and impairments.
Accessibility is an important topic in tourism, yet often overlooked. It seems that the main reason for that is lack of knowledge and cooperation between key stakeholders. This Report is therefore created as a brief guideline introducing this topic with particular attention being paid to Visitors with specific access requirements.
Accessibility is an important topic in tourism, yet often overlooked. It seems that the main reason for that is lack of knowledge and cooperation between key stakeholders. This Report is therefore created as a brief guideline introducing this topic with particular attention being paid to the Industry - tourism providers - who need to be aware of visitors' specific access requirements and learn how to cater appropriately for their needs, so as to improve their competitiveness and sustainability.
Accessibility is an important topic in tourism, yet often overlooked. It seems that the main reason for that is lack of knowledge and cooperation between key stakeholders. This Report is created as a brief guideline introducing this topic with particular attention being paid to the role of Policy Makers in fostering a suitable environment for cooperation and motivation of all stakeholders in order to lift up the tourism offer and environment for living.
Nominate and share your best practice project or policy in accessibility. Since 2012 the Zero Project has disseminated replicable and innovative solutions for the problems people with disabilities face, raising public awareness, stimulating reform and acting as a catalyst for a world without barriers.
The project, wholly financed by a grant from the Booking Cares Fund awarded to Ms. Xun Ji, a young disabled Chinese woman, will provide accessible tourism information services and cultural experience opportunities for both Chinese and foreign travellers with particular access needs, while at the same time engaging professionals in the travel industry, preparing them for the new caring economy.
The COME-IN! Project aims at valorizing the Central European cultural heritage, making smaller museums, accessible to a wider public of people with disabilities.
Madrid is a top tourist destination, offering everything from art and culture to leisure and sports, as well as restaurants, shops and green spaces. There are so many places to go, so many things to do… And the city continues to improve its accessibility provisions so that all visitors can make the most of their trip to the Spanish capital.
The Zero Project, an initiative of the Essl Foundation, focuses on the rights of persons with disabilities globally. It provides a platform where the most innovative and effective solutions to problems that persons with disabilities face, are shared. Its sole objective is to assist in creating a world without barriers. We take a solutions-based approach to our work.
8 May 2018. This study has undertaken literature reviews, user and experts’ questionnaires, interviews and workshop surveys, analysis of EU legislation, SWOT and Multi-Criteria Analysis, identification of best practices and analyses of case studies. This has led to a mapping of accessibility across the EU Member States (identifying relevant state clusters) for three different sectors: local transport, long-distance transport, and tourism. Specific policies, research priorities and recommendations are made per state clusters and for the EU, which can enhance accessibility in each of the three sectors.
