Access Angels Half-Day Conference: Volunteers Supporting Accessible Tourism, Brussels 21 September 2018

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Brussels 21 September 2018. A conference open to all, presenting the issues and outcomes of the EU-funded ERASMUS+ project on training volunteers to support visitors with access needs in rural tourism.

Image of Access Angels tourist guiding with wheelchair users Photo: Guiding and assistance for visitors. Access Angels. 

Brussels, Friday 21st September 2018. A conference open to all, presenting the issues and outcomes of the EU-funded ERASMUS+ project on training volunteers to support visitors with access needs in rural tourism. 

Date:   Friday 21st September 2018,

Time:   From 10:00 to 13:15 hours, followed by a sandwich lunch.

Venue: BTC Belgian Development Agency, "Espace Jacqmotte", Rue Haute 139.  1000 Brussels, Belgium (Enter through courtyard)

Language: English.


Local volunteers can play a vital role in supporting visitors to rural areas by meeting and greeting the tourists, providing information and offering practical assistance in a friendly, welcoming and competent way.

Whether a visitor is looking for a walk in the countryside, a trip to the beach or attending an open air festival, well-trained volunteers are able to make the difference between taking a risky gamble in unknown surroundings or having an enjoyable, uplifting experience that can give the visitor happy memories for a whole lifetime.

Join us in Brussels for a first-hand introduction to Access Angels, where we will share with you the secrets of success in volunteer training supporting visitors in accessible tourism destinations.

The conference will describe training techniques based on the learning and skills requirements for accessible, inclusive tourism services, with contributions from leading institutions, regional tourist boards, tourism businesses, trainers and – of course, volunteers themselves.

All participants are invited to a Networking Buffet Lunch from 13:15 to 14:00 hours.

Main topics

  • The contribution of Volunteering to the tourism sector;
  • Learning and training Volunteers in rural tourism settings;
  • Developing rural tourism products and offerings for the accessible tourism market;
  • Managing Accessible Tourism Destinations. 


Registration is FREE of charge - but obligatory for all participants.

Please note that all costs related to travel and accommodation are the responsibility of the participant.



       Registration and coffee


Session 1: Welcome & Introduction.
Volunteers and Training in Support of ‘Tourism for All’

       Moderator: Ivor Ambrose, Managing Director, ENAT


Lilian Muller, Past President of ENAT. ACCESS ANGELS Project Team Member

Karen Vandeweghe, European Commission, Directorate-General for Education, Youth, Sport and Culture


Griet De Cort, Holiday home “De Kleppe”, Belgium : “Creating and Supporting a Sustainable Network of Volunteers at De Kleppe”


       Pieter Remmerie, INTER, Belgium. “How the Magnet Saved the Day”.


       Japie Swings, JPS Tours, Belgium. “Travel Butlers Around the World”


      Małgorzata Tokarska, Accessible Poland Tours. “Insights from organising tours and supporting tourists with mobility impairments”


      Danielle Petesch, Vzw Tricentenaire & 321 Vakanz, Luxembourg. “Specialised Leisure and Tourism Support for Persons with Disabilities”


Caroline Walsh, UK. “Experiences of Travel, Assistance and Volunteering”


       Questions and Answers


      Short break with coffee, tea, soft drinks and biscuits


      Session 2: Round-up by the ACCESS ANGELS Partners


Iwona Pietrzak, SYNTEA SA.Summing up of the project activities and results by the Project Coordinator”


DEKAPLUS, Cyprus and SOLUCIONES TECNO-PROFESIONALES CONSULTING, Spain: “Training Volunteers for Accessible Tourism Support”


Association for Development of Mountain Municipalities in the Republic of Bulgaria, and DIKTYO THEMATIKON KENTRON TROODOYS-TROODOS NETWORK, Cyprus: “Positive outcomes for stakeholders”


Youth Europe Service, Italy, FUNDACION UNIVERSITARIA SAN ANTONIO, Spain and Institut za napredno upravljanje komunikacij, Slovenia. “Training experiences from National Access Angels Workshops with Volunteers”


Institut pro trénink pohostinnosti, Czech Republic. 
“What’s next? – Getting involved”


       Questions and Answers


       Conclusions: (By the Moderator)



13.15 to 14.00

        Networking Sandwich Lunch

Download the Conference Announcement and Programme from the right hand panel in PDF format.

Funded by Erasmus plus programme Key Action 2. Cooperation for Innovation and the Exchange of Good Practices. Strategic Partnerships for vocational education and training. The code 2016-1-PL01-KA202-026504 at Fundacja Rozwoju Systemu Edukacji ( FRSE) Polish National Agency. This publication reflects the views only of the authors, and the Education, Audio-visual and Culture Executive Agency and the European Commission cannot be held responsible for any use which may be made of the information contained.

logo of inter non profit associationIn collaboration with INTER, Belgium, ENAT Member.