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World Travel Market London - Accessible Tourism Events Update


banner WTM 2011 London7 to 10 November, London. At the world's major travel and tourism fair, Accessible Tourism will be well represented with two Seminars and an Advice Clinic.

This update gives the latest information.  

Tuesday 8th November: Seminar

The business case for taking responsibility for ensuring access for all
WTM link:

Date/Time: 08 Nov 2011
Location: North Gallery Room 4 + 5
Chairperson: John de Vial, Head of Financial Protection, ABTA; Director, Travelife Limited; Trustee, ABTA LifeLine; Trustee, The Travel Foundation; Chair, Advisory Committee, ICRT ABTA.


  • Magnus Berglund, Disability Ambassador, Scandic Hotels
  • Craig Grimes, Director, The Experience Community
  • Jennifer Littman, Chief Executive, Tourism for All UK
  • Keith Richards, Director, Raleo Ltd

Seminar Details

There are significant numbers of people with disabilities who wish to travel, the diversity of disabilities is often still not recognised. It is not just about wheelchair access. Four panellists will share their experience of the issues and why it makes business sense to provide holidays for disabled people. It is challenging but it makes good business sense.

Wednesday 9th November: Seminar

Accessible Tourism - Organised by the European Network for Accessible Tourism, ENAT
WTM link:

Date/Time: 09 Nov 2011
Location: North Gallery Room 6 + 7

New!  9.11.2011  Download all the ENAT Seminar presentations in PDF format from the right-hand panel.


  • Magnus Berglund, Disability Ambassador, Scandic Hotels
  • Ross Calladine , Skills, Welcome & Accessibility Manager , VisitEngland
  • Andrew Daines, Travel and Tourism professional
  • Veroniek Maat , ENAT and Accessible Travel Netherlands
  • Bert Morris , Consultancy Services
  • Alexander Rehm, Head of Online Technologies, NVG
  • Brian Seaman, Tourism for All Services UK
  • Chris Veitch , Independent Consultant
  • Andy Wright, Managing Director , Accessible Travel & Leisure

Seminar Details

ENAT presents a round-up of the key issues in making tourism offers accessible and inclusive for all visitors. Highlighting the latest market data and research findings, we will show how businesses and destinations are winning market share by offering accessible infrastructure and services.

Tourist Boards, DMOs, attractions, hotels, airlines and booking agents can all play a part in catering for the growing market of seniors, families and people with disabilities. Here’s where you can begin.

Speakers and Topics:


Veroniek Maat 
ENAT and Accessible Travel Netherlands

Welcome and Introduction


Chris Veitch 
Access  and Tourism Consultant, ENAT 

Accessibility and Customer Care


Andrew Daines Tourism Consultant 

Quality in Tourism


Alexander Rehm NVG
Head of Online Technologies

Accessibility information in tourism marketing


Ross Calladine VisitEngland
Skills, Welcome & Accessibility Manager

Accessible tourism market


Brian Seaman
Tourism for All UK

Access Statements for Tourism Businesses


Bert Morris
Bert Morris Consultancy Services

The FIA Guide for the Disabled Traveller


Magnus Berglund Scandic Hotels
Disability Ambassador

Making Every Visitor Feel  Welcome


Andy Wright  Accessible Travel

Accessible Travel


Chris Veitch
Access  and Tourism Consultant: 

Two new books on Accessible Tourism:
I. Theory and Concepts.
II. Best Practices


Veroniek Maat

Summing Up
Questions and Answers

Download the Seminar Programme in PDF format from the right-hand panel

ENAT - The European Network for Accessible Tourism is a non-profit association of organisations and individuals from the private, public and NGO sectors. Our mission is to make European tourism destinations, products and services accessible to all visitors and to help promote Accessible Tourism around the world.   

Thursday 10th November: WTM Advice Clinics

WTM link:

Date/Time: 10 Nov 2011
Location: WTM Meridian Club Lounge North Hall - AF725

Speaker/Clinician (!) Brian Seaman, Tourism for All Services UK

Read Brian's short bio at the following link:

The WTM Advice Clinics (WTM Meridian Club Lounge North Hall - AF725) are an opportunity to have a one-to-one session with an industry expert.

They offer visitors invaluable hints and tips on dealing with the challenges for today's market...

Make your 15-minute one-to-one appointment with the Experts now.

Link to register:

General Information

Submitted by: Ivor Ambrose
Location: ExCeL Centre, London
Start Date: 07/11/2011
End Date: 10/11/2011




Accessibility auditing | Accessibility information, access guides | Accommodation services | Age-related issues, (seniors) | Airlines and air transport | Architecture, design and planning | Assistive Technologies | Attractions | Buildings and facilities design, maintenance | Bus and coach transport, touring | Cafés, restaurants, bars and pubs | Camping | Catering, restaurants, cafés | Cruises | Customer relations | Demographics | Design Guidelines, Design-for-All | Disability, disabilities, technical aids | Drivers, driving, motoring | Education, training | Employment, working conditions | Ferries and maritime transport | Food and drink | Health, therapy, wellness | Heritage | Hospitality | Hotel management, hotel business | Information and Communication Technologies | Management of tourist venues and attractions | Museums and galleries | Nature holidays | Nature parks | Policy, legislation | Publishing | Social tourism | Special services for disabled visitors | Sports | Staff training | Standards | Suppliers of equipment | Theme parks, leisure parks and water parks | Therapy, wellness | Tourist information services | Transport services | Travel agents | Travel services | Young childrens' and families' holidays and services | Youth tourism