A training or compliance toolkit. Please have a look at Unit 2: The Customer Service Standard at page 10 of the pdf that can be found in the attached document.
With the Rugby World Cup 2011 looming, and an international surge in interest in accessible tourism, there is a frightening lack of information about the number of tourists visiting New Zealand who have physical disabilities or specialist needs. Accessible tourism can be defined as tourism travel
Walking past St. James’ yesterday I chanced upon this brilliant installation. It is a water powered lift and it addresses the challenge of equal access to historic sites. At the same time it exhibits how alternative energy sources can be used to help make sites more accessible. It is part of London