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n 1997, the former Office of National Tourism produced "The Tourism Challenge – Access for All" information kit designed as a guide for tourism service providers. In the lead up to the Sydney 2000 Olympic and Paralympic Games there was a need to increase awareness among tourism service providers
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set up a Working Group on Access to Public Transport for persons with disabilities. The working group
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or establishment. A complaint system has been set up for dissatisfied clients to submit
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people were involved in the different phases of the process : debate, proposals and follow-up phase
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thinking about how to provide information for the blind, we end up also providing more information
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Discrimination Act 1992" This compilation was prepared on 11 May 2005 taking into account amendments up
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by helping to overcome the first barrier that shows up in front of a customer: lack of information.
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An access guide to Tenerif Sur, produced in 2007, covers information bureaux, facilities, transport and accommodations in three languages, Spanish, English, German. 169 pages. It is published by the Municipality of Arona. Arona has taken up the challenge to make its tourist offers available
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The Municipality of Arona, Tenerife Sur, has taken up the challenge to make its tourist offers available to everyone, including people with disabilities, through the Arona Integral Accessibility Plan... the Arona Barrier-Free Tourism Guide (EN, ES, DE) (PDF fomat, 14.8 Mb).
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A new working group has been set up in Milan to provide guidelines on how to make an accessible transportation system usable and attractive for a larger number of customers. The working group 'Guidelines for accessibility and design for all of the urban transportation system' is coordinated by ENAT
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