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Improving access to public transport : Guidelines for transport personnel.


Accessible, user-friendly transport means that disabled and older people can use the transport system without hindrance to participate in society on an equal basis without losing their independence. Whilst much progress has been made in all modes of transport to make travel easier and more pleasant for all passengers, it is the attitude and skill of the driver, captain, pilot, etc. that can make the difference between a pleasant and safe journey for a disabled or older person and one that is fraught with worry, frustration or confusion.

Number of pages : 27
ISBN : 92-821-0357-9
The book can be ordered  from the website of the OECD.

General Information

Submitted by: Evi Kostakou
Author(s): EMCT
Language(s): EN


Publisher: OECD
Date published on the web: 01/12/2006


Bus and coach transport, touring | Customer relations | Education, training | Rail travel | Safety and security issues | Special services for disabled visitors | Staff training | Transport services