The Scandic Hotels’ Accessibility Standard, updated 2025
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Scandic Hotels is a market leader in providing accessible, inclusive serviced accommodation. They have updated their Accessibility Standard in 2025 with a list of 112 Design Checkpoints and 6 Operational Routines to ensure accessibility for all.
Scandic writes:
"Scandic is a pioneer in accessibility. In 2003, we launched our first Accessibility Standard across all hotels, which we update regularly and continue to follow today.
This standard carefully considers how guests move from the parking lot into and throughout our hotels. Disability organisations, guests with physical disabilities, and insights from observant Scandic team members have been central in creating the standard.
The first part of the standard describes physical environment and construction requirements and clearly marks which points are mandatory to all hotels and which points only apply to new or reconstructed or newly built hotels.
The second part focuses on operational routines to ensure daily operations creates an inclusive guest experience.
The appendices provide more detailed explanations, including the design of bathrooms and bedrooms, as well as a procurement list for all necessary accessibility features.
The standard applies in all countries where we operate and aims to comply with ISO 21902 – Accessible tourism for all, as well as legal requirements. However, local adaptations may occur due to regional regulations.
If legislation is stricter on a certain point, Scandic follows the stricter rule.
In addition to the standard, all staff at Scandic actively work to provide accessible services for all our guests in everything we do every day.”
Download the Scandic Accessibility Standard, 2025 from the Downloads section of this page.