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Guide for Passenger Terminal Accessibility


The Canadian Transportation Agency created this guide to help air, rail and ferry terminal operators implement the provisions of the Code of Practice: Passenger Terminal Accessibility (Terminal Code) to make their operations more accessible for persons with disabilities.

The guide provides references to resources that can be used to help terminal operators find ways to become more accessible. “Best Practices” are also included to highlight examples of various organizations or businesses that provide excellent accessibility features or services for persons with disabilities, or effective practices.

This document is made available for non-commercial public use, subject to the terms of the Canadian Transportation Agency.

Download the French or English versions in PDF format from the right-hand panel.

General Information

Submitted by: Ivor Ambrose
Author(s): Canadian Transportation Agency
Language(s): EN | FR


Publisher: Canadian Transportation Agency
Date published on the web: 18/09/2007


Airlines and air transport | Buildings and facilities design, maintenance | Bus and coach transport, touring | Customer relations | Ferries and maritime transport | Rail travel | Special services for disabled visitors