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Accessible Air Travel - Recommendations of the German Aviation Association


Image with lightbulb and accessible air travel text In the framework of the "PRM-Dialogue" which is organized by the German Aviation Association, a set of recommendations for (not frequently flying) passengers was developed.

The German version was published in 2019 and the English version in March 2021.

The recommendations cover:

  • Passenger rights to assistance.
  • Flight booking and assistance request.
  • Day of travel: at the airport.
  • Day of travel: On the aircraft.
  • Day of travel: De-boarding and transfer.
  • Claims.
  • Further information.

Download the Recommendations in PDF format from the right-hand panel. 



General Information

Submitted by: Ivor Ambrose
Author(s): German Aviation Association: PRM-dialogue committee
Language(s): DE | EN


Publisher: German Aviation Association: PRM-dialogue committee
Date published on the web: 19/03/2021


Age-related issues, (seniors) | Airlines and air transport | Assistive Technologies | Customer relations | Education, training | Policy, legislation | Publishing | Safety and security issues | Special services for disabled visitors | Staff training | Standards | Travel services