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EU Study: Mapping Skills and Training Requirements for Accessible Tourism, 2014. Twenty Case Studies


Perfil trainer imageAccessible Tourism Trainer, Portugal.  Photo: Perfil

A major part of the Research Study commissioned in 2013 by the European Commission and awarded to VVA, ENAT and 3s Research, involved the preparation of 20 Case Studies, examining accessible tourism training programmes and projects in Europe and abroad.

The selected Case Studies can be regarded as examples of good practice in vocational education and training, although certain weaknesses are also identified, where appropriate. 18 cases are from Member States of the European Union and 2 are from Canada.

Each Case Study has a table, in Annex, indicating the "justification for good practice" on a number of parameters including Innovation, Relevance, Transferability, Effficiency and Effectiveness, Impact and Sustainability.

The Case Studies can be downloaded in PDF format from the right-hand panel. Each one is about 20 pages long.

List of Skills and Training Case Studies

  1. ABTA, United Kingdom

  2. ETCAATS, EU Training Project, Sweden
  3. Perfil - Psicologia e Trabalho, Portugal
  4. SCANDIC Hotels, Sweden
  5. Kéroul
 Welcoming Ways, Canada
  6. ATHENA EU Training Project, Czech Republic
  7. Via Libre, Spain
  8. VisitEngland, United Kingdom
  9. People 1st, Welcome All. United Kingdom 

  10. PEOPLECERT, Greece
  11. COIN, Italy
  12. HERMES Airports, Cyprus
  13. Cluster for Accessible Tourism, Bulgaria
  14. Lousã, Accessible Tourism Destination, Portugal
  15. TACTALL EU Training Project, Spain
  16. Ministry of Tourism, Ontario, Canada

  17. Disney Corporation, France
  18. VisitFlanders’ Accessibility Training, Belgium
  19. Barrier-Free Destinations, Germany
  20. EU Funded Training Projects


Ivor Ambrose,  Pierre Hausemer, Kei Ito,  Alicia Barragán, José Luis Borau Jordán, Ana Maria Garcia Marques Rodrigues, Eoin O’Herlihy, Filippa Lofstrom, Eleni Strati, Chris Veitch.


With thanks to all the managers and staff of the selected projects, companies and training initiatives for giving freely of their time and sharing their experience with the study team.

EU Commission disclaimer:

"These documents have been prepared for the European Commission; however they reflect the views only of the authors, and the European Commission cannot be held responsible for any use which may be made of the information contained therein.”

Further information


General Information

Submitted by: Ivor Ambrose
Author(s): Various authors
Language(s): EN


Publisher: European Commission and ENAT
Date published on the web: 11/09/2014


Customer relations | Disability, disabilities, technical aids | Education, training | Employment, working conditions | Hotel management, hotel business | Information and Communication Technologies | Management of tourist venues and attractions | Special services for disabled visitors | Staff training | Travel agents