VisitEngland Launches Online Training in Service for Disabled Customers
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VisitEngland today launched a new online training course to help tourism businesses deliver excellent service to disabled customers. Designed in partnership with award-winning disability organisation DisabledGo, the course is specifically tailored to help those working within the tourism industry.
VisitEngland today launched a new online training course to help tourism businesses deliver excellent service to disabled customers.
Designed in partnership with award-winning disability organisation DisabledGo, the course is specifically tailored to help those working within the tourism industry.
The course will give those working within the tourism industry the knowledge and confidence to offer excellent customer service to disabled visitors, particularly as we prepare for the many exciting events taking place across England in 2012.
About the course
Logo of the new online training course.
There are six modules, which can be completed online at the user’s convenience; the whole course takes around one to two hours to complete.
The training starts with an introduction to disability, and then looks at different types of impairment, before offering practical advice on providing an accessible service and acceptable language to use when communicating with disabled customers.
The final section talks through the legal obligations of tourism businesses under the Equality Act (2010).
Free Places
Initially, 1,000 free places have been made available to tourism businesses in England, and businesses can register up to 5 places each by visiting:
http://www.disabledgo.com/tourismtraining
More information is available at the VisitEngland website at:
http://www.visitengland.org/busdev/bussupport/access/service/index.aspx
Are you planning to visit England? Get the information you need from the VisitEngland website:
www.enjoyengland.com
VisitEngland is an Associate Member of ENAT