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New! 20/05/2019 Chinese Experts Visit Madrid, Spain To Learn What Makes A Leading Accessible Tourism Destination

Thanks to the generous support of Booking Cares Fund (Booking.com), 10 Chinese guests will experience the best an accessible tourism destination can offer on a 4-day Study Visit arranged by ENAT - the European Network for Accessible Tourism - and some of its members in Madrid. Thanks to the generous support of Booking Cares Fund (Booking.com), 10 Chinese guests will experience the best an accessible tourism destination can offer on a 4-day Study Visit arranged by ENAT - the European Network for Accessible Tourism - and some of its members in Madrid. The Chinese delegation of disability advocates, researchers and university professors is led by ENAT member, Ms. Xun Ji, founder of “RARE N ROLL” - the hub of accessible tourism in China. In spite of physical challenges, social entrepreneur and change-maker, Ms. Ji, is an avid world traveller and blogger with a large following in China. The aim of this unique tour is to establish closer ties between Chinese, Spanish and international experts and organisations, fostering innovation and new opportunities for developing Chinese inbound, outbound and domestic tourism for visitors with disabilities or other specific access requirements. The Chinese delegation will visit and meet with representatives of key players in Accessible Tourism, including: the Regional Government of Madrid, Madrid Destino, SEGITTUR – The Spanish National Tourism Agency, PREDIF, ILUNION Hotels, Fundación ONCE, the Municipality of Alcala de Henares, Spain Heritage Cities Group, UN World Tourism Organization, Santiago Bernabeu Stadium and the Prado Museum. The Study Visit is arranged in association with local tour operator, Accessible Madrid. Monday's programme also included Guest Speaker and ENAT Member, Mr. Magnus Berglund, Director of Disability at Scandic Hotels, the Nordic countries' largest hotel group. He shared Scandic's motivations and some experiences of staff training, service design and welcoming all guests, which has given Scandic the position of world leader in the hotel sector. Speaking on the first day of the tour, ENAT Managing Director, Ivor Ambrose, said: “Our aim is to promote accessible, inclusive tourism everywhere. With this opportunity to showcase Madrid to Chinese experts from universities, disability organisations and business, we hope to start a positive cycle of change and development in the Chinese tourism sector. Giving the delegates first-hand experience of accessibility in Madrid will show how Spanish authorities, organisations and civil society are working together to reach new levels of customer service in the tourism sector.” Ms. Xun Ji, leading the delegation from China adds: “China is looking to improve all aspects of life for people with disabilities and having the possibility to travel and experience new places and cultures is vital to everyone. We hope this study tour will open up new ideas and new possibilities for collaboration with Spain and Europe in the future”. Chinese delegates include representatives of China Disabled Persons' Federation, the Institute of Accessibility of Tsinghua University Beijing, Fujian Minnan Normal University and the Fujian Provincial Foundation for Self-improving and Helping the Disabled and Needy Students. Ms. Sofie Soares, who leads on Accessibility at Booking.com, participated in the study tour, sharing in the exchange of knowledge with Chinese and Spanish partners. ENAT Non-Profit Association - Reaching Out To The World to Promote Accessible Tourism for All ‘Accessibility for All’ is fast becoming synonymous with the highest quality of customer service the tourism sector can offer. The convergence of Accessible Tourism with ‘the mainstream tourism sector’ was marked at the UNWTO World Tourism Day in September 2016, with a landmark event in Bangkok, Thailand. ENAT was there to highlight the value of accessibility, showcase best practices and point to policies, strategies and tools for development. ENAT members, including National and Regional Tourism Organisations, cities, businesses, researchers and NGOs are now working together to develop frameworks for action, engaging with civil society and using new technologies and social media to reach new levels of customer service in the tourism sector. ENAT aims to make tourism information, venues, transport systems, and services sustainable and inclusive - serving all visitors - and bringing rewards to both visitors and communities alike. Download two Study Tour leaflets in PDF format from the right-hand panel. 0 comments

07/11/2018 ENAT's Participation in the 3rd Accessible İzmir Congress

The 3rd Accessible Izmir Congress was realized for the third time between the dates of November 1 and 3, 2018 in İzmir, Turkey under the main theme of “New Production Models and Employment for the People with Disabilities." 0 comments

26/08/2018 ELEVATOR Project - Press Release, 26 August 2018. Accessible Tourism Training in Europe

Ostrava, Czech Republic, 26 August 2018. Download our free reports. The EU funded Elevator Project, has run for 3 years and is now coming to an end. A key driver for the project was recognising that for people with disabilities to be able to participate in tourism, the tourism sector must have a good understanding of this growing market. In addition, the performance of well-trained professionals is fundamental when serving people with access requirements. 0 comments

29/06/2018 ENAT Launches World Tourism for All Quality Programme

Brussels, 26 June 2018. VisitFlanders, the tourism authority of the Flemish Region of Belgium, hosted a gathering of tourism organisations and professionals at the launch of the new World Tourism for All Quality Programme. 0 comments

21/02/2017 New Voice for Consumers with Disabilities: UK "Disability Champion" for the Tourism Sector

Tuesday, 21 February 2017. Disabled people will get a fresh chance to make their voices heard as consumers, thanks to a UK government initiative to be announced on Tuesday. Eleven sector champions are being appointed to help make different areas of business more accountable to the disabled. 1 comments

01/10/2016 UAE World Tourism Day Conference Hosted By Ras Al Khaimah Tourism Development Authority

The event was held under the patronage of HH Sheikh Saud bin Saqr Al Qasimi, UAE Supreme Council Member and Ruler of Ras Al Khaimah, in relation to the UNWTO Tourism for All theme. Tourism must be inclusive and barrier-free. RAKTDA commits to a plan for international accessible tourism standards across the Emirate. 0 comments

27/09/2016 Brussels to Host the 2nd Destinations for All World Summit for Accessible Tourism, Autumn 2018

Quebec-based organization Kéroul and Belgium’s Collectif Accessibilité Wallonie-Bruxelles (CAWaB) are pleased to announce that the second edition of the Destinations for All World Summit will be taking place in Brussels, Belgium in Autumn, 2018. The aim of the event is to give concrete expression to the World Tourism Organization (UNWTO) Recommendations on Accessible Tourism. 0 comments

06/06/2018 Rare & Roll: Access China and Culture

The project, wholly financed by a grant from the Booking Cares Fund awarded to Ms. Xun Ji, a young disabled Chinese woman, will provide accessible tourism information services and cultural experience opportunities for both Chinese and foreign travellers with particular access needs, while at the same time engaging professionals in the travel industry, preparing them for the new caring economy. 0 comments

05/11/2017 TAD - The Ability Advisor

TAD is a project funded by the European Union Erasmus+ programme under Key Action 2: Cooperation for innovation and the exchange of good practices, (KA202 Strategic Partnerships for Vocational Education and Training), addressing accessible tourism. 0 comments

01/11/2017 Visits4u. Capacity Building Project Aiming to Improve Inclusive Tourism Provision

An 18-month, EU-funded COSME project that aims to develop and deliver inclusive tourism training and capacity building to improve user experience and sustain inclusive design in tourism. 0 comments

16/04/2017 Pantou.org - The European Accessible Tourism Directory

The Pantou Accessible Tourism Directory was established initially as a data collection tool for a European Commission study of the supply of accessible tourism in Europe in 2014. It lists tourism suppliers who are able to offer accessible tourism services to customers with specific access needs, older persons, people with disabilities, families with young children and those who have a long-term health condition. Since the end of March, 2017 the Pantou Directory has been opened up to include accessible tourism suppliers based in any country - not only those located in Europe. Suppliers may register free of charge. 0 comments

15/04/2017 New Skills for Customized Accessible Tourism

NEWSCAT is a project funded by Erasmus + under Key Action 2: Cooperation for innovation and the exchange of good practices. It gathers organizations with different and complementary expertise (research bodies, service providers organizations, advocacy and umbrella organizations...) in order to increase the competences of professionals of the tourist sector to cope with this demand. 0 comments

ENAT - European Network for Accessible Tourism

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