The selection of best practices compiled in this report has been derived from the applications the cities submitted to the two competitions (2019 and 2020 European Capital of Smart Tourism). The report showcases the selection of best practices in each category (Accessibility, Sustainability, Digitalisation, Cultural heritage and creativity) and solely presents and relies on the data that the cities have submitted in their applications.
The New European Bauhaus (NEB) is an initiative of the European Commission Joint Research Unit. It connects the European Green Deal to our living spaces. It calls on all Europeans to imagine and build together a sustainable and inclusive future that is beautiful for our eyes, minds, and souls. ENAT is an Official Partner of NEB.
Accessible travel advocates in Germany, together with the German Aviation Association have updated the recommendations on accessible air travel. The only difference to the first edition is the addition of the respective Special Service Request (SSR) Codes to each disability to avoid misunderstandings.
This publication is the result of the work carried out in the last months by the Working Group on Accessible Tourism, coordinated by the Affiliate Members Department and chaired by the Spanish Network for Accessible Tourism (Red Estable).
Press Release, 15 July 2021, Madrid. The International Organization for Standardization (ISO) has published the world’s first standard on accessible tourism, ISO 21902 Tourism and related services – Accessible tourism for all – Requirements and recommendations. This is an international standard offering guidelines to ensure access and enjoyment of tourism for all on an equal basis.
The T-GUIDE 2-day training course is offered to qualified tourist guides by the European Federation of Tourist Guide Associations (FEG) and the European Network for Accessible Tourism (ENAT). Hosted by SNATTI on 26 and 27 October 2021, the Portuguese National Association of Tourist Activities, Translation and Interpretation.
The World Tourism Organization (UNWTO) will continue to build on its successful partnership with the Spanish ONCE Foundation and the European Network for Accessible Tourism (ENAT). The three parties have agreed to extend their partnership agreement for a further four years to ensure that their work to improve accessibility, in every part of the tourism value chain, continues during and beyond the pandemic.
Jönköping, in the south of Sweden, made continuous improvements in both the new and old areas of the city, in collaboration with disability organisations. The city also created a local ‘Access City Award’, for businesses or organisations that worked with their customers to improve accessibility.
3 December 2020, Hellenic Ministry of Culture press release. In the presence of the Prime Minister Kyriakos Mitsotakis, the Minister of Culture and Sports Lina Mendoni and the President of the Onassis Foundation Antonis S. Papadimitriou, today, the International Day of Persons with Disabilities, the elevator and the new footpaths were inaugurated.
3 December 2020. Press Release. Ensuring accessibility for tourists with specific access requirements can be a ‘game changer’ for destinations around the world as they look to bounce back from the impacts of the pandemic. A new set of Inclusive Recovery Guides from the World Tourism Organization, produced in partnership with the European Network for Accessible Tourism (ENAT), the ONCE Foundation of Spain and Travability from Australia, makes clear the importance of placing inclusivity at the centre of recovery plans and provides key recommendations for achieving this.