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Conference - Air Passenger Rights for Disabled People: Understanding Legal Requirements, Defining Best Practice


Logo of the European Civil Aviation Conference2 April 2008. Brussels. This conference seeks to bring together disability groups and disabled users of air transport, with senior representatives from major European airports and airlines, to discuss how the new regulation will be implemented in a way which is workable for the aviation industry and which meets the needs of disabled passengers.

Everyone deserves the right to travel when and where they want to go. The new European regulation places a duty on airlines not to refuse to carry people on grounds of disability other than in exceptional circumstances. This came into force in July 2007. In addition, a new requirement for airports to provide ground handling and other services to meet the needs of people with reduced mobility will come into effect in July 2008. 

Key issues to be discussed:

  • Why we need laws: the reality of air travel for disabled people
  • Meeting disabled passenger needs: the challenge for the airports
  • Defining and delivering quality assistance
  • Staff training - the key to good customer service
  • Engaging with disabled people: working in partnership
  • Delivering results: the role of enforcement bodies


Chairman: Ann Frye OBE, Chair ECAC Sub-Group on Passengers with Reduced Mobility
Jacques Barrot, European Commissioner for Transport
Bas Treffers, Vice-President European Disability Forum
Vanessa Holve, Policy Analyst Airports Council International Europe
Pim Godefroy, Director IHD Airport Services
Jean-Pierre Lefebvre, Chair Association of European Airlines, PRM sub-committee
Andrew Clarke, Director Air Transport Policy, European Regions Airline Association
Ian Clayton, Airport Regulatory Affairs Manager EasyJet
Tim May, Head of Aviation, Shipping and International Policy Branch Accessibility and Equalities Unit, Department for Transport, UK
Maria Nyman, Policy Officer European Disability Forum
Confirmed speaker from Hamburg Airport

A conference brochure, including further details and speakers is available on the conference website

Delegates' fees:
Standard fee € 847 including 21% VAT
Public Sector € 665.50 including 21% VAT
Charities € 205.70 including 21% VAT

To reserve a place at the conference, go to this page:

General Information

Submitted by: Ivor Ambrose
Start Date: 02/04/2008
End Date: 02/04/2008


Source: ECAC - The European Civil Aviation Conference


Airlines and air transport | Customer relations | Disability, disabilities, technical aids | Policy, legislation | Special services for disabled visitors | Transport services

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