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European Seminar: Accessibility - a new challenge for inclusive tourism


Treviso conference image 6 November 2012, Treviso, Italy.

is the most important tourism region, both as a destination and as a source. In spite of the steady fall in its market share over the last ten years, as a consequence of the dramatic growth of very dynamic regions like Asia and the global economic crisis, Europe continues to play a central role in the global tourism market.

Tourism is a major economic activity with a broadly positive impact on economic growth and employment in Europe. It generates between 5-10% of EU GDP giving jobs to some 10 million people, including a lot of young people. It is also an increasingly important element of the 'European way of life' as more and more citizens are travelling, either for leisure or business. 

The Challenge

The challenge now is to extend the tourist offer to those who traditionally were at a disadvantage: persons with reduced mobility, elderly, children and the disabled. Improving accessibility of tourism information and destinations can provide an immense boost to the mobility of EU citizens, their social and cultural inclusion and create a new demand for accessible regions.

Time and again, accessibility, is being portrayed as too expensive to be achieved. There are, however, clear economic indications that the size of an accessible travel market exceeds 133 million tourists and could generate nearly 90 billion euro. This should encourage the business community to invest in accessible goods and services and to look into how to design their own products and services for all.

Being a leader means knowing when and how to innovate. Europe's regions have to seize the opportunity to make the commitment to develop sustainable, inclusive and accessible tourism offer and make their natural, cultural and architectural heritage accessible to all, independently of their physical or mental abilities. 

This seminar will explore the barriers to inclusive tourism and reflect on how these challenges can be addressed to improve the accessibility of information and destinations.

Through its political and practice-based sessions, the seminar will demonstrate what can be done to realise economic and societal potential of tourism for all.


Provincia di Treviso -“Sant’Artemio”,
via Cal di Breda 116 - Treviso

Date: Tuesday 6 November 2012

09.00 to 18.00 hours.

There wil be simultaneous translation from/to Italian, English, Spanish, French and German.


Logo Provincia di TrevisoOrganised by the Province of Treviso, in association with


Committee of the Regions logothe Committee of the Regions and


European Commission logothe European Commission.



Update: 16 November 2012.

Presentations given by ENAT Members are now available to download in PDF format. See right hand panel.

  • Chris Veitch. Universal Design and Service: Opportunities for Destinations & SMEs
  • Magnus Berglund. Scandic: Accessibility to All
  • Ana Garcia. Accessible Portugal
  • Peter De Wilde. Tourism Flanders: Heading for an Accessible Destination.
  • Claudio De Donatis. Regione del Veneto: ACCESSIBILITY, a new challenge for Inclusive Tourism
  • Gabriel Massou. Region Ile de France.

Informazioni/information: Email: turismoaccessibile [at] provincia[dot] treviso [dot] it

tel (0039) 0422/656729 - fax: (0039) 0422/656009

Visit the Provincia di Treviso website to Register.

Download the Draft Programme and Registration Form from the right-hand panel.

Read the Seminar announcement on the European Commission website

ENAT small logoWith the participation of ENAT




General Information

Submitted by: Ivor Ambrose
Location: Treviso, Italy
Start Date: 06/11/2012
End Date: 06/11/2012




Accessibility auditing | Accessibility information, access guides | Accommodation services | Adventure | Age-related issues, (seniors) | Airlines and air transport | Ancient monuments | Architecture, design and planning | Assistive Technologies | Attractions | Beaches | Buildings and facilities design, maintenance | Cafés, restaurants, bars and pubs | Catering, restaurants, cafés | Cruises | Customer relations | Demographics | Design Guidelines, Design-for-All | Disability, disabilities, technical aids | Education, training | Employment, working conditions | Festivals - music, dance | Food and drink | Gardens and parks | Health, therapy, wellness | Heritage | Hospitality | Hotel management, hotel business | Information and Communication Technologies | Lifestyle | Location-based services | Management of tourist venues and attractions | Medical and nursing care, treatment | Mind, body, spirit | Museums and galleries | Natural Phenomena | Nature holidays | Policy, legislation | Publishing | Retail | Safety and security issues | Social tourism | Special services for disabled visitors | Sports | Staff training | Standards | Theme parks, leisure parks and water parks | Therapy, wellness | Tourist information services | Transport services | Travel agents | Travel services | Walking and hiking | Young childrens' and families' holidays and services | Youth tourism