EU Study: Mapping Skills and Training Requirements for Accessible Tourism, 2014. Twenty Case Studies
Accessible Tourism Trainer, Portugal. Photo: Perfil
A major part of the Research Study commissioned in 2013 by the European Commission and awarded to VVA, ENAT and 3s Research, involved the preparation of 20 Case Studies, examining accessible tourism training programmes and projects in Europe and abroad.
The selected Case Studies can be regarded as examples of good practice in vocational education and training, although certain weaknesses are also identified, where appropriate. 18 cases are from Member States of the European Union and 2 are from Canada.
Each Case Study has a table, in Annex, indicating the "justification for good practice" on a number of parameters including Innovation, Relevance, Transferability, Effficiency and Effectiveness, Impact and Sustainability.
The Case Studies can be downloaded in PDF format from the right-hand panel. Each one is about 20 pages long.
List of Skills and Training Case Studies
- ABTA, United Kingdom
- ETCAATS, EU Training Project, Sweden
- Perfil - Psicologia e Trabalho, Portugal
- SCANDIC Hotels, Sweden
- Kéroul Welcoming Ways, Canada
- ATHENA EU Training Project, Czech Republic
- Via Libre, Spain
- VisitEngland, United Kingdom
- People 1st, Welcome All. United Kingdom
- PEOPLECERT, Greece
- COIN, Italy
- HERMES Airports, Cyprus
- Cluster for Accessible Tourism, Bulgaria
- Lousã, Accessible Tourism Destination, Portugal
- TACTALL EU Training Project, Spain
- Ministry of Tourism, Ontario, Canada
- Disney Corporation, France
- VisitFlanders’ Accessibility Training, Belgium
- Barrier-Free Destinations, Germany
- EU Funded Training Projects
Ivor Ambrose, Pierre Hausemer, Kei Ito, Alicia Barragán, José Luis Borau Jordán, Ana Maria Garcia Marques Rodrigues, Eoin O’Herlihy, Filippa Lofstrom, Eleni Strati, Chris Veitch.
With thanks to all the managers and staff of the selected projects, companies and training initiatives for giving freely of their time and sharing their experience with the study team.
EU Commission disclaimer:
"These documents have been prepared for the European Commission; however they reflect the views only of the authors, and the European Commission cannot be held responsible for any use which may be made of the information contained therein.”
- Mind the Accessibilty Gap Conference (presentation of results) 6 June 2014, Brussels
- Final Report: Mapping of Skills and Training Needs to Improve the Accessibility in Tourism Services in Europe
- Description of the EU Skills Study
- Contact the study team through the ENAT Contact page