A training or compliance toolkit. Please have a look at Unit 2: The Customer Service Standard at page 10 of the pdf that can be found in the attached document.
EU Video . Today, 10% of the European population, that is at least 50 million people, must deal with a disability. For them, taking part in life in society is a real challenge. Initiatives favouring accessibility are therefore essential. Nikolaus Van der Pas. Director General, Employment, Social
10 June 2010. Berlin Schönefeld Airport. Within the The Federal Government Commissioner for Matters relating to Disabled Persons is the host of this one-day conference which takes place in connection with the Berlin Air Show. Presentations and discussions will address regulations, services, cabin
15 November 2010, Brussels. EU Commissioner Viviane Reding announced the adoption of a 10 year strategy which promotes equal opportunities for people with disabilities at the 4th Equality Summit organised by the Belgian Presidency of the European Union today. The strategy will provide a framework