2 to 3 March 2010, Rome. This meeting, organised by the European Commission and the Italian authorities, will focus on the supply side of Social Tourism, such as accommodation establishments (hotels, hostels, spas etc), travel agents and tour operators. The Programme will treat the four Calypso
A training or compliance toolkit. Please have a look at Unit 2: The Customer Service Standard at page 10 of the pdf that can be found in the attached document.