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11. Concerning the rights of disabled persons and persons with restricted mobility when travelling by air

    Industry guidance document related to the EC Regulation 1107/2006, published by the United Kingdom Civil Aviation Authority. See also related Civil Aviation Authority web page: Rights for Disabled and Reduced Mobility Air Passengers

    Published At 01/11/2007
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12. Access to air travel for disabled people : Code of practice.

    This Code of Practice is aimed at all those involved in air travel including travel agents, tour operators, UK airlines (scheduled, “no frills” and charter), UK airports (including the architects and designers who are involved in their design), ground handling companies and retailers

    Published At 04/12/2007
    52%

13. European Union Air Passengers' Complaints Form

    Air Passengers' Complaints Form provided by the European Commission, for use in relation to flights from and to EU airports. The form should be filled in by the passenger and sent to the National Enforcement Body of the EU member state which the plane flew to or from.

    Published At 23/03/2008
    52%

14. List of EU National Enforcement Bodies for Air Passenger Regulations (and Complaints Handling)

    List of European Union National Enforcement Bodies for Air Passenger Regulations (and Complaints Handling). Gives names and contact details of enforcement bodies for each EU Member State.

    Published At 23/03/2008
    52%

15. Air Transport Portal of the European Commission

    This portal provides documents and information about Air Passengers' Rights when travelling in (and to or from) the European Union.

    Published At 23/03/2008
    52%

16. The International Air Transport Association - IATA

    IATA is an international trade body, created some 60 years ago by a group of airlines. Today, IATA represents some 240 airlines comprising 94% of scheduled international air traffic. The organisation also represents, leads and serves the airline industry in general.

    Published At 02/04/2008
    52%

17. Montreal Convention on International Carriage by Air (Montreal, 28 May 1999)

    Website providing on-line and downloadable versions of the Convention for the Unification of Certain Rules for International Carriage by Air (Montreal, 28 May 1999).

    Published At 02/04/2008
    52%

18. Accessible Air Travel brochure by German Aviation Association

    Accessible travel advocates in Germany, together with the German Aviation Association have updated the recommendations on accessible air travel. The only difference to the first edition is the addition of the respective Special Service Request (SSR) Codes to each disability to avoid

    Published At 07/08/2021
    52%

19. European Passengers' Rights - a New Campaign Takes Off

    passenger rights for those travelling by air or rail, not every European is yet aware of what he or she is entitled to. This campaign sets out to make all air and rail passengers aware of what rights... of their rights will prevent many problems for air and rail passengers. How will it work? The campaign

    Published At 20/08/2010
    39%

20. My companion is disabled and we wish to complain about the poor service on a recent flight in/to/from Europe. Can you help us to contact the appropriate agency?

    complaints nor is ENAT an authoritative (statutory) body for travel or tourism businesses in Europe. Air... departed or arrived. The European Commission runs the Air Transport Portal (website), where you can... Bodies You can also find further references to accessibility issues in air travel at the ENAT Theme page

    Published At 23/03/2008
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