No sensible person in business makes life more difficult for their customers. The most successful businesses make life easier. The information in this leaflet will make both your life easier and your business more successful.
EDF considers that the developments of terminology and classification standards are necessary in these areas as a pre-requisite for any future initiative on access to transport and tourism services. Clarifying the definition of disability on one hand, and of accessibility to transport and tourism services on the other, is crucial. EDF underlines the importance of basing all standardisation initiatives on the social model of disability and on a human rights approach.
ANEC considers that a European horizontal legislative framework should be established to cover the safety and quality of all tourism and transport services. Such a framework should apply also to more vulnerable consumers, such as children or older persons. This framework should be underpinned by formal standards. Moreover, ANEC stresses the need for CEN to put in place an effective strategy to ensure the balanced involvement of all relevant stakeholder groups in the development of any standards in this field, and in particular to ensure the involvement of organisations representing disabled or older persons.
This Guide presents a selection of 19 destinations which offer a full range of adapted tourist resources so that everyone has the chance to enjoy Catalonia's important cultural heritage, its impressive landscapes, its rich gastronomy, and even sporting activities.
TourismSouthEast in the United Kingdom reviews some of the ways in which businesses can invest to make their facilities and services accessible for all. For relatively small costs it is possible to offer accommodation that is suitable for everybody. The podcast offers tips and advice to help businesses tap into the accessible tourism market, worth some 40 billion pounds a year.
The Package Travel Directive (PTD), which came into effect in 1990, is aimed at protecting consumers in the area of package travel. Some of the most important rules concern the liability of package organisers and retailers, who must accept responsibility for the performance of the services offered. The Commission is now inviting comments from consumers and businesses as part of its review of the PTD.
The council in Arona, in the south of Tenerife, have come up with a unique way to set out their wares at FITUR, Spain's major tourism trade fair which begins today in Madrid.
With thousands of blogs appearing on the Web every minute, it takes something special to make any single one of them stand out from the crowd. For those interested in research on accessible tourism, Dr. Simon Darcy's new blog on Accessible Tourism Research holds significant promise of making research findings more accessible to everyone. Also, it can help to shape the international agenda of research and development in this growing and diverse field of study.
With the UN’s International Day of Disabled Persons on Thursday 3 December,
Scandic is continuing its commitment to disabled guests, not least through a new
service on the website where all the chain’s hotels report exactly what aids and
facilities they offer guests with a disability. During 2010, Scandic is also building
150 new rooms for disabled guests.
New figures released by VisitEngland from the UK Tourism Survey show that overnight trips made by, or accompanied by, someone with a health condition or impairment contributed almost £1bn to the English domestic visitor economy in the first 6 months of the year, accounting for 5.7 million trips in total.
Within the framework of of the European Union's Operational Programme of Territorial Cooperation between Spain, France and Andorra 2007-2013 (Interreg IV A), the project Accessi Tourisme is a triennial project of cross-border cooperation on Accessible Tourism, between the Department of Turisme de Catalonia and its conterparts, the Departmental Committee of Eastern Pyrenees Tourism, and the Elsa Fundació NGO.
The Spanish government would like to make it as easy as possible for seniors from other EU countries to enjoy their free time, which is why it is proposing active holidays during the winter in Spain, by organizing a full trip for which it will pay a portion of the expense. This project aims to present good value for visitors, strengthen European citizenship and help the tourism industry through the difficult economic period.
