and the quality of customer service. The first 24 businesses received their certificates in 2009... may need better access and services due to disability, long-standing health problems, age-related... services and information. The Code is primarily intended for public or private enterprises
5%
for all, enhancing staff competence and ensuring first-class customer service. An holistic programme... operators who strive to deliver the highest standards of excellence in accessible tourism services. NOTE... of services. What is the WTFA Quality Programme? The programme is: A guided pathway for tourism providers
5%
move freely, enjoy new experiences and be sure of getting the service they need and expect. We believe... infrastructure and services also varies considerably. This situation gives rise to some confusion and lack of certainty when planning and developing accessible tourism facilities and services
5%
in hospitality and tourism service training, and The European Qualifications Framework. The ETCAATS partners... and higher quality products and services, with greater value for customers. One of the key areas where... for tourism providers to make their tourism products and services accessible for all visitors
5%