A training or compliance toolkit. Please have a look at Unit 2: The Customer Service Standard at page 10 of the pdf that can be found in the attached document.
Brussels, 2 December 2010. Ávila, whose motto is "A City for Everyone" is a Spanish city known widely for its medieval walls. Today it won the first-ever European award for improving access for people with disabilities, the Access●City Award 2011. The annual honour aims to award efforts to improve