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A training or compliance toolkit. Please have a look at Unit 2: The Customer Service Standard at page 10 of the pdf that can be found in the attached document.
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that “there is an immensity of disabilities”. “According to statistics around 10 percent
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EU Video . Today, 10% of the European population, that is at least 50 million people, must deal with a disability. For them, taking part in life in society is a real challenge. Initiatives favouring accessibility are therefore essential. Nikolaus Van der Pas. Director General, Employment, Social
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10 June 2010. Berlin Schönefeld Airport. Within the The Federal Government Commissioner for Matters relating to Disabled Persons is the host of this one-day conference which takes place in connection with the Berlin Air Show. Presentations and discussions will address regulations, services, cabin
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................................................ 9 Dublin...............................................10 Edinburgh
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, with five EU countries among the top 10 destinations last year. But Europe faces growing competition
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15 November 2010, Brussels. EU Commissioner Viviane Reding announced the adoption of a 10 year strategy which promotes equal opportunities for people with disabilities at the 4th Equality Summit organised by the Belgian Presidency of the European Union today. The strategy will provide a framework
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for the working group took place from March 10 - 12, 2010 in Berlin. Further Details Details
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- Adaptamos Group, Mallorca for All and Fundación Handisport Mallorca. Meet Red Estable at Hall 10
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three years of the Strategic Framework’s 10 year period. ENAT Members are invited to download
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