European Passengers' Rights - 2019 Campaign
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The European Commission has launched its 2019 campaign to raise awareness of passengers' rights. Although the European Union has made great strides in establishing common passenger rights for those travelling by air or rail, not every European is yet aware of what he or she is entitled to.
Senior assistance at airport (photo: European Commission)
This summer the European Commission has launched a new campaign to raise awareness of passengers' rights.
Although the European Union has made great strides in recent years in establishing common passenger rights for those travelling by air or rail, not every European is yet aware of what he or she is entitled to.
This campaign sets out to make all air, bus, rail and ship passengers aware of what rights they enjoy under European legislation and how to make use of them.
Why now?
In the summer holiday season, millions of Europeans and visitors to Europe will be travelling in search of some well-deserved rest and relaxation. Being aware of their rights will prevent many problems for passengers.
The campaign is being conducted in all of the EU's official languages so that people will be able to be informed about their rights in their mother tongue. Posters and leaflets will be available progressively from the end of June at airports and train stations in all Member States.
New Passenger Rights App
Download the "Your Passenger Rights" app to your smartphone or tablet:
Google Android, iPhone, iPad, Windows Phone
For more information on your rights visit the website:
https://europa.eu/youreurope/citizens/travel/passenger-rights/index_en.htm
In addition there is a website with more information for Persons with Reduced Mobility (PRMs) at
https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm.