High-Level Seminar on Accessible Tourism Business Development, Milan, Italy

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Milan, Italy. 9 to 10 July 2012. (Seminar Cancelled).

Professor Simon Darcy imageProfessor Simon Darcy, seminar speaker and discussant.

This seminar has been cancelled, regrettably, due to the low number of registered participants.   

Milan, Italy. 9 to 10 July 2012. ENAT offers owners and managers of enterprises, attractions and Destination Management Organisations an intensive training seminar by world-leading tourism and leisure expert Professor Simon Darcy, University of Technology, Sydney and other ENAT experts.

The focus of this High-Level Seminar is: 'How you can win a greater share of the accessible tourism market'.

Speakers/facilitators include:

  • Professor Simon Darcy, University of Technology, Sydney, Australia
  • Ivor Ambrose, Managing Director, ENAT
  • Chris Veitch, AccessNewBusiness, UK
  • Katerina Papamichail, Accessibility Expert, Greece
  • Isabella Tiziana Steffan, Accessibility Expert, Italy
  • Silvia Bonoli, Director, Village for all – V4A , Italy

Participants will be introduced to key aspects of serving the accessible tourism market, including: market analysis, supply chains, design of facilities, tourism products, information and marketing, services and customer care. 

This intensive 1½-day seminar will focus on some of the latest trends and research findings from around the world, highlighting proven best practices which can help you to develop profitable, accessible and inclusive management policies and approaches.

The seminar includes short presentations, Questions & Answers, cases and a study visit to a tourist venue in Milan.

All participants will receive a set of specially prepared digital reference materials and ENAT Certificate of Participation.

Programme outline

Date Time Activity
Sunday 8 July  Evening  Arrive Milan, Check-in at Hotel
Monday 9 July  09.00 - 18.00  Working Sessions (1 hour lunch break)
        20:30  Dinner
Tuesday 10 July

 09.00 - 13:30

 14:00 - 15:00

 Study Visit, Closing Forum

 Lunch and Farewell








The seminar language will be English. Simultaneous translation to Italian may be provided for presentations by main speakers (depending on participants' language abilities).     

Seminar Enquiries:

ENAT Seminar and Training Coordinator: Ivor Ambrose, Email: enat@accessibletourism.org