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ITTI - Improving Accessibility Through Training In Tourism

05/02/2010 | 0 comments

ITTI project logoAim

The main aim of the project ITTI is to improve accessibility of tourism services through tailored training for tourism employees on working with disabled and elderly guests, and to increase the competitiveness of tourism facilities and tourism workers on the labour market.



The project will analyse training needs in the Slovenian tourism sector, transfer and adapt training modules on accessible tourism and work with clients with special needs, train the trainers who will further train tourism employees, disseminate results among all potential users and finally exploit the results for improved accessibility.

Through the project we will inform, educate and train employees in tourism sector on working with guests with mobility problems, as well as with guests with visual, sensory and mental impairment, improve their skills and hence increase their competitiveness on labour market. These actions will both affect staff’s personal development and improve the accessibility of tourist offer on two levels, physical and psychological. Informed, educated and trained workers will contribute to a more equal integration of the disabled in today’s society and in tourism flows.

We believe that by basing training on real labour market needs and integrating it into work processes, we will target the exact missing knowledge and will be able to improve missing skills in the field of accessible tourism for all.

Additionally, active inclusion of the disabled in need analysis will help us cover the most important topics from the disabled point of view.

Final training modules will be published in a project manual and presented at a final conference in Slovenia. The project will also be presented at one of ENAT's international events where synergies will be sought with similar other projects and activities.


The main output will be a manual and self-learning e-tool, while the main project result will be tourism employees with increased knowledge, skills and competences, trainers trained in the field of tourism for all, and an established basis for long-term cooperation with tourism companies on one hand and social partners on the other. Project results will also be used after the end of the project, when ŠENT and NTA will continue with activities and training in the field of tourism for all through Disabled Friendly actions.


ŠENT Slovenian Association for Mental Health (LEAD PARTNER), Slovenia
Contact: Dolores Kores.  Email: dolores [dot] kores [at] sent [dot] si

NTA - National Tourist Association, Slovenia

TANDEM Societa Cooperativa Sociale Integrata, Italy

Central Ostrobothnia University of Applied Sciences, Finland

CVT SBIE Centre of Vocational Training, Greece

Slovenian Ministry of Economy with Directorate for Tourism

Slovenian Family and Social affairs with Directorate for Disabled

European Network for Accessible Tourism, Belgium


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General Information

Submitted by: Ivor Ambrose
Author(s): Dolores Kores
Language(s): EN | SLO
Start Year: 2009
End Year: 2011
Acronym: ITTI
Countries: Belgium | Finland | Greece | Italy


Publisher: Ĺ ENT
Date published on the web: 05/02/2010

Target Group(s)

Academics / teachers | Employees and Trades Unions | Employers and Employers organisations | Non-governmental organisations | Policy makers /Decision makers / Government | Professionals and professional bodies | Public administrators / Authorities | Students | Tour guides | Tour operators | Tourist venue owners / managers | Travel agents


Accessibility auditing | Accessibility information, access guides | Age-related issues, (seniors) | Customer relations | Disability, disabilities, technical aids | Education, training | Employment, working conditions | Management of tourist venues and attractions | Staff training