New Skills for Customized Accessible Tourism

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NEWSCAT is a project funded by Erasmus + under Key Action 2: Cooperation for innovation and the exchange of good practices. It gathers organizations with different and complementary expertise (research bodies, service providers organizations, advocacy and umbrella organizations...) in order to increase the competences of professionals of the tourist sector to cope with this demand.

NEWSCAT project logoNEWSCAT is a project funded by Erasmus + under Key Action 2: Cooperation for innovation and the exchange of good practices. It gathers organizations with different and complementary expertise (research bodies, service providers organizations, advocacy and umbrella organizations...) in order to increase the competences of professionals of the tourist sector to cope with this demand.

The project will provide tools and methodologies to improve the skills and competences of tourist guides and other professionnals of the tourist sector to deal with new demands and requirements of clients, specifically those derived from the growing share of potential clients with special needs (as people with disabilities or seniors)  which demands a customised service to cover their individual needs.


Accessible Tourism can have a major impact on touristic destinations in terms of income, economic activity and employment in the sector by means of an increase of the market pool (due to the increasing number of potential clients with special needs as seniors), the improvement of the territory image and the possibility to scape from market seasonability. Nevertheless, this impact is often limited by the lack of real customized high quality proximity services for these clients with special needs. In fact, following the principles of independent living, full inclusion and full participation (individuality, self-determination, respect, informed choice, empowerment, flexibility) many of those clients may not be part of groups where needs are considered in a standardised way.

There is a growing demand for high quality customised services, adapted to the specific needs of tourists with specific access requirements. As a consequence, there is a growing demand too for professionals with a sound knowledge of local service providers who are able to cater for customers, applying "co-production" principles in the design of the most convenient solution for their individual needs.

Download the NEWSCAT project leaflet from the right-hand panel in PDF format. 

Project coordinator:

Fundacion Emplea - Spain

Logo of Fundacion EMPLEAFundación Emplea is a young organization, created in 2008 by the Spanish Association of Supported Employment (AESE – which takes part of its board of directors together with the National Association of Down Syndrome (Down España), the Confederation for Mental Health (Salud Mental España) and the Federation of Deafs (FIAPAS). Fundación Emplea staff has a broad experience developing European training programmes and managing organizations of European range, being active member of the European Association of Service Providers for disability (EASPD).

Project partners: 

Agencia de Turismo de las Islas Baleares - Spain

Logo of Agencia de Tursmo da las Islas Balearas

The Agency for Tourism of the Balearic Islands is a public organization that belongs to the regional Ministry of Innovation, Research and Tourism and is responsible for promoting abroad the Balearic Islands: Mallorca, Menorca, Ibiza and Formentera. Balearic Islands are the first European holiday destination of Europe receiving almost 14 million tourists a year. The Agency has around 62 workers, the majority of them technicians with university profiles. Annual budget is higher than 10.000.000. It is the first public agency in Spain that has been certified with an ISO9001 since October 2014.

Association "Latvian Movement for independent living" - Latvia 

Logo of Latvian Movement for Independent Living


Latvian Movement for independent living (LATMIL) is non-profit and non-governmental organisation uniting 14 organisations and 67 individuals - persons with all kind of disabilities, family members, social work professionals, service providers and representatives of civil society. LATMIL have network and is implementing activities all over Latvia and is working on local, regional and national level. The vision of LATMIL is to promote the equal opportunities and increase the quality of life of people with disabilities. To reach the aim, LATMIL is active in such areas, as training, advocacy, policy work, empowerment, social service development and provision, research.


Logo of ENAT

ENAT, the European Network for Accessible Tourism is a Belgian non-profit association, founded in 2008, which promotes accessibility to tourism for all citizens. Members include National and Regional tourist boards, public and private tourism enterprises, tourism professionals, academic and research institutions, NGOs of disabled people, numbering over 100 members from over 30 countries worldwide. ENAT’s mission is to make European tourism destinations, products and services accessible to all visitors and to help promote Accessible Tourism around the world.

MESTIERI LOMBARDIA Consorzio di cooperative sociali S.C.S.

Logo of Mestieri Lombardia Consorzio di cooperative sociali S.C.S.

Mestieri Lombardia is a Consortium of social cooperatives and accredited body services at work. We take care to accompany unemployed people in the workforce, with special attention to the most disadvantaged sections of the population such as persons with disabilities, marginalization and social exclusion (L.381 / L.8, L.68), young people NEET (Not engaged in Education, Employment and Training), through the activation of extra-curricular placements in companies and / or cooperatives of the territory. We provide career guidance services, attidudinale budget and expertise, personnel selection for companies. Moreover Mestieri Lombardia active educational and training of self-employment for unemployed people, in order to encourage entrepreneurship and transfer entrepreneurial competences.


Logo of National Alliance for Social Responsibility, Bulgaria
National Alliance for Social Responsibility /NASO/ is a non-profit organisation, founded and legally registered in 2009. In 2010, the organisation expanded rapidly its structure, thematic and territorial scope of its activities and met the criteria and requirements for a national representative organisation working for persons with disabilities. In March 2011, with the decision of the Council of Ministers the organisation was granted status of a national representative and it was included in the structure of the National Council for Integration of Persons with Disabilities. NASO has more than 700 members, including social service providers, municipalities, NGOs, employers, etc. throughout the country.

Hogeschool Breda

Logo of Breda University of Applied SciencesNHTV Breda University of Applied Sciences is a specialized public higher education institution, catering for 7,500 (international) students by offering professional and academic bachelor and master’s degrees, with a strong focus on practice-oriented knowledge development in close cooperation with relevant national and international partners and (industry) stakeholders. The areas of our expertise are: business travel & aviation, consumer behavior, cultural heritage, destination planning and development, economic impact, e-tourism, health tourism, sustainable tourism.


Logo of European Association of Service Providers for Persons with Disabilities

The European Association of Service providers for Persons with Disabilities is a non-profit European umbrella organization, established in 1996, and currently representing over 12,000 social and health services for persons with disabilities. EASPD advocates for effective and high-quality disability-related services in the field of education, employment and individualised support, in line with the UN CRPD principles, which could bring benefits not only to persons with disabilities, but to society as a whole.

Logo of ERASMUS plus Programme of the European Union