Projects and Good Practices

New! 05/02/2010 ITTI - Improving Accessibility Through Training In Tourism

The main aim of the project ITTI is to improve accessibility of tourism services through tailored training for tourism employees on working with disabled and elderly guests, and to increase the competitiveness of tourism facilities and tourism workers on the labour market. 0 comments

New! 21/01/2010 Sights Unseen. Photography by blind and visually impaired people in the UK, Mexico and China

In partnership with Sight of Emotion (Mexico), the Organisation of Blind Africans and Caribbeans (OBAC, London) and One-Plus-One (China). 0 comments

02/12/2009 Accessi Tourisme Project

Within the framework of of the European Union's Operational Programme of Territorial Cooperation between Spain, France and Andorra 2007-2013 (Interreg IV A), the project Accessi Tourisme is a triennial project of cross-border cooperation on Accessible Tourism, between the Department of Turisme de Catalonia and its conterparts, the Departmental Committee of Eastern Pyrenees Tourism, and the Elsa Fundació NGO. 0 comments

20/11/2009 Europe Senior Tourism

The Spanish government would like to make it as easy as possible for seniors from other EU countries to enjoy their free time, which is why it is proposing active holidays during the winter in Spain, by organizing a full trip for which it will pay a portion of the expense. This project aims to present good value for visitors, strengthen European citizenship and help the tourism industry through the difficult economic period. 0 comments

27/10/2009 MEDIATE: Methodology for Describing the Accessibility of Transport in Europe.

The Mediate Project aims to establish a common European methodology for measuring accessibility. This will lead to the development of a self-assessment tool that can be used by policy makers to identify areas where upgrading will improve the accessibility of public transport in their city. In this way, Mediate will contribute to the provision of better and easier access for all. 0 comments

26/10/2009 ETCAATS: European Training Certificate - Access for All in the Tourism Sector (Preliminary information)

The ETCAATS project has two main aims: 1). to develop an online training course in accessible tourism from existing innovative content selected from previous Swedish work and supplemented with other international training materials; and 2). to develop a ‘Road map’ for an EU certification system for the area of accessible tourism vocational training, in line with the European Qualifications Framework. The target groups for the course include employers and personnel in the tourism industry. 0 comments

15/10/2009 tactall: a European Initiative to Improve Skills in the Accessibility Market

The project aims to create new learning packages for on-line delivery, promote ’The Accessible City’ concept and improve the skills, knowledge and awareness of companies and employees associated with the tourism sector. 0 comments

18/09/2009 ATHENA Project: “Accessible Tourism – Humans, Education, New Approaches"

The main goal of the ATHENA project is the creation of conditions and tools for human resources development and employment in the accessible tourism sector in the Czech Republic. This will be achieved by transnational cooperation with ENAT and exchange of experience and good practice with European countries. 0 comments

23/06/2009 Accessibility Online Learning Burst: Respecting Differences and Disabilities

The 'Respecting Disabilities and Differences' online training session looks at some of the ways you could make your business more accessible to attract a wider range of visitors. It looks at how accessibility affects everyone today in general, then offers suggestions to help you make the best changes for your business. 0 comments

23/02/2009 Profit Through Access - Tourism Business Toolkit

Profit through Access is a brand new online training course. Designed for tourism businesses, it will help you to attract a wider range of visitors and improve your profits. 0 comments

22/02/2009 Dreams Academy

THE ACADEMY WHERE DREAMS COME TRUE! The Dreams Academy is an international social responsibility project where culture and art education is provided to disabled and socially disadvantaged youngsters free of charge. The project comprises workshops of vocal, rhythm, dance, film, photograph, DJ, instrument, painting and animation. The participants will acquire competency to get a job in their own branches when they complete their workshop trainings. 0 comments

31/12/2008 CETA - Competitiveness for European Tourism for All

The 18-month CETA Project has been established by ENAT and its partners in the framework of the European Union's programme "...to support initiatives of public and private bodies, or their existing networks, to contribute to enhancing the sustainability and competitiveness of European Tourism especially for Small and Medium-sized Enterprises, while allowing for wider economic, social and environmental benefits to be gained.” (European Commission, DG Enterprise and Industry, Tourism Unit, 2008). 0 comments

23/12/2008 'Short Stature Accessibility Kits' for Little People of America available in All Microtel Hotels

To better serve the over 1.2 million Americans of short stature - defined as people 4' 10" and under with the medical condition of dwarfism, Microtel Inns & Suites now provides accessibility products preferred by Little People at all of our over 300 hotels currently open worldwide. 0 comments

01/12/2008 META - Guidebook for Accessible Tourism, Jaen, Spain

The accessibility of services we offer is a condition for all people to take part in tourist activities. Providers of accessible services must take into account that we live in a plural and diverse society, as requirements are not equal for all people. Tourism activities should be organized in a way that ensures that people who wish to participate in them can do so freely and voluntarily, in terms of comfort and dignity. This Guidebook explains the methods for ensuring accessible tourism through applying design criteria, management approaches and information strategies. 0 comments

26/11/2008 Stockholm: "The Most Accessible Capital City in the World by 2010"

The city of Stockholm has set a goal, to be achieved at the latest by 2010, to be the most easily accessible capital of the world. The project, "Easy Access", coordinated by Stockholm City Council, plays an important part in reaching this goal. The gains in adapting Stockholm to meet the needs of disabled persons, thereby making it possible for them to participate fully in the social life of the city, are numerous. A society that extends a welcome to everybody to participate in the city´s life, becomes a community that inspires all and sundry to care for her/his fellow-beings. Increased accessibility for disabled persons to points and places in the city also means ease-of-access for everybody. 0 comments

16/11/2008 Lousã - Accessible Tourism Destination, Portugal

Located in the central region of Portugal, Lousã is an area which epitomises the unspoilt beauty of the Serra da Lousã mountain landscape. Following an initiative to host the first National Accessible Tourism Conference in April 2007, Lousã civil society organised a Task Force to plan for the development of Lousã as the first Accessible Tourism Destination in Portugal. The project aims to serve as an example both nationally and internationally. The website which is currently in Portuguese, will be available in English, French and Spanish in due course. 0 comments

10/11/2008 EURO ACCESS Project

The Euro Access project aims to raise awareness about the transport needs of disabled people and best practices in the EU countries and two EFTA countries, allowing all countries to learn from the best practices. A transferability analysis is used to identify how best to disseminate and apply the results, both at political level and operational level. 0 comments

07/11/2008 Project “SPIT” – Encouraging Integration of Tourism and Development of New Employment Opportunities for Disabled Persons

At the beginning of 2008, CenterKontura prepared a one-year experimental development Project called SPIT, which was supported by the Fund of the Republic of Slovenia for Promotion of Employment of Persons with Disabilities. 0 comments

03/10/2008 PTaccess - Public Transport Systems' Accessibility for Disabled People in Europe

PTaccess analyses the state of accessibility of public transport systems for people with disabilities in Europe. Furthermore PTaccess analyses the costs and benefits of good practice examples in making public transport accessible and will deepen the understanding of the transport related contexts of social exclusion of people with disabilities. This project is supported through the Research for policy support heading of the European Union's Sixth Framework Programme, PRIORITY 8.1 Policy-oriented research, Scientific support to policies -- SSP 0 comments

28/05/2008 The Flag of Towns and Cities for All

The "Flag of Towns and Cities for All" offers to municipalities the opportunity to join a growing group of towns and cities that have committed themselves to improve ther public space, their facilities, transport, buildings and services, improving the life quality of their citizens and visitors. 0 comments

22/04/2008 Tiresias Accessible Tourism Guidelines

Why should venue owners consider accessible tourism? This website provides links to a range of resources that tourist venue owners can use to gain insight and develop their services for disabled and elderly tourists. The information was compiled as part of the EU funded 'Happy Tourist' project. 0 comments

09/04/2008 Promoting disabled friendly tourist facilities in the cross-border area (NETMEN)

The project seeks to promote disabled friendly tourist facilities in the cross-border area of Slovenia-Austria due to disabled people being deprived from using tourist facilities, as well as the rejection of disabled guests by the tourist organisations. The project is co-financed by the European Union (European Regional Development Fund) within the framework of the Initiative Programme of INTERREG Community IIIA Slovenia-Austria 2000-2006. The initiator of the project is ŠENT – National Association for Mental Health. 0 comments

01/02/2008 Ambient Intelligence System of Agents for Knowledge-based and Integrated Services for Mobility Impaired users

The ASK-IT integrated project aims to establish Ambient Intelligence (AmI) in semantic web enabled services, to support and promote the mobility of Mobility Impaired people, enabling the provision of personalised, self-configurable, intuitive and context-related applications and services and facilitating knowledge and content organisation and processing. 0 comments

20/01/2008 Tenerife Sur, Municipality of Arona Access Plan and Guidebook, 2007

The Municipality of Arona, Tenerife Sur, has taken up the challenge to make its tourist offers available to everyone, including people with disabilities, through the Arona Integral Accessibility Plan. An access guide to Tenerif Sur, produced in 2007, covers information bureaux, facilities, transport and accommodations in three languages, Spanish, English, German. The Guide has 170 pages and is richly illustrated. 0 comments

07/12/2007 CARE project: Accessible Cities of European Regions

The C.A.R.E. project (Città Accessibili delle Regioni Europee – Accessible Cities in the Regions of Europe) was based on the cross-national sharing of city development policies in which accessibility to everyone is key to quality, in order to make the geographical resources better suited to the requirements of all those users who have special needs. "Cities that will be able to fulfil the most exacting requirements will be more functional and friendlier to everyone". 0 comments

06/12/2007 Disability Standards for Accessible Public Transport, Australia, 2002 (amended 2005)

The Australian Disability Standards for Accessible Public Transport provide practical measures to be taken by transport operators and providers to make public transport more accessible, both for persons with disabilities, as well as the elderly and those travelling with young children. 0 comments

06/12/2007 “Talking Tactile Fish” : aquarium exhibit for blind/low vision under development

RAF Models, Inc. is entering the testing phase for a new tactile exhibit system that will make aquarium exhibits accessible to those who are blind or have low vision. Once completed, the exhibits (touch-activated, tactile models of fish with an audio component where applicable) will become part of a permanent exhibit at North Carolina Aquarium at Pine Knoll Shores in Atlantic Beach, North Carolina. 0 comments

06/12/2007 “Welcoming Ways” - Training sessions on customer services for travellers with disabilities and seniors persons

Development and delivery of courses in hospitality and customer service for those working with persons with disabilities and seniors, and given by persons with restricted physical ability. 0 comments

06/12/2007 A sea without barriers - sailing in Valencia

Once completed the restoration and adaptation of the 12 meter long motor boat "Sirenita" by the foundation "A Sea Without Barriers", people with reduced mobility will have the chance to enjoy tourist sailing tours in Valencian harbour. 0 comments

06/12/2007 Accessible beaches and bathe service in Barcelona

During the last years, Barcelona has worked in order to make accessible its beaches. A service of support to bathe is addressed to people with reduced mobility who need help to access the water. 0 comments

06/12/2007 Accessible New Zealand : a visitor’s guide for travellers with restricted mobility

A publication providing information on the accessibility of New Zealand’s accommodations and attractions. 0 comments

06/12/2007 All aboard! - Naviratous - An Alternative to Conventional River Tourism

Off for a cruise on a catamaran on the Canal du Midi: a dream basically difficult to realize if one is handicapped. Naviratous strives to make it come true while respecting the environment. 0 comments

06/12/2007 All-Terrain tandems for persons with disabilities

Based in the Mont-Blanc Range, the Loisirs Assis Évasion Association has for 10 years been developing mountain nature activities for adults and children in a handicapped situation. After the ski tandem, backed by the Foundation in 2005, the association is branching out into the creation of all-terrain tandems for ramblers. 0 comments

06/12/2007 ATT : Access to Travel website

The Access to Travel (ATT) Website contains information on accessible bus, train, plane and ferry transportation, on government policies and programs and on public and private local transportation, as well as links to other accessible transportation sites. This project is an initiative of the Canadian Federal Government, managed by Transport Canada, the Federal Transport Ministry. 0 comments

06/12/2007 Avis Access - a car hire company offering mobility scooters with car rentals

Avis Rent A Car System announced a new pilot program that will give customers the ability to rent a mobility scooter and have it waiting in the trunk of their next rental vehicle or delivered to the customer’s location. 0 comments

05/12/2007 Evaluation and accreditation program for accessible tourism sites and facilities

For over 25 years, Kéroul has been developing an accreditation program designating hotels, restaurants, museums and historical sites as adapted, partially accessible, or inaccessible to persons with restricted physical ability. 0 comments

05/12/2007 Guía de prevención y seguridad en Áreas Protegidas para personas con discapacidad

Costa Rica Designs and Tests First Accessibility Protocol in Protected Wildlife Areas 0 comments

05/12/2007 Handiplage

Accessibility of French beaches to people with disabilities. 0 comments

05/12/2007 Intercity coach : the “To Accompany” card

Introduction by the Quebec Bus Owners Association of a free travel card for those who accompany persons with restricted physical ability. This “To Accompany” card is valid on all intercity bus services in the province of Quebec. 0 comments

05/12/2007 Parma : provincia per tutti

The project of the province of Parma aimed at providing useful data about people with particular food, allergic, physical or age needs, or who have problems with mobility (temporary and permanent). 0 comments

05/12/2007 Promotion of technical aspects of accessibility for tourism establishments in Mexico

Publication of a technical manual on accessibility of the built environment, and organization of seminars for tourism service providers. 0 comments

05/12/2007 Public transport services for persons with disabilities

Provision of convenient transport services for persons with disabilities. 0 comments

05/12/2007 Study on public information symbols

Development and application of a set of standardized pictograms for public facilities which respect the universal design principles and enable international travellers, including persons with disabilities, to recognize them at a glance. 0 comments

05/12/2007 The Canadian Transportation Agency

The Canadian Transportation Agency's mission is to administer transportation legislation and Government of Canada policies to help achieve an efficient and accessible transportation system by education, consultation and essential regulation. 0 comments

05/12/2007 The National Property Board's project : Accessibility in cultural environments

"The issue of adapting environments that have been created over the centuries represents a major challenge. New functions and techniques have to be added to old environments, at the same time as we cherish our unique cultural heritage. Preserving and changing at the same time is a task that demands special skill, creativity and prudence." 0 comments

05/12/2007 Tourism for All - Information kit

Creation in Australia of an information kit on tourists with disabilities, covering topics such as accommodation, legislation and marketing from a tourism perspective. 0 comments

05/12/2007 Tourism for All - Manabi-tai

The objective of the project is to create a social environment in which everyone, including those with restricted physical ability, can travel comfortably without having to worry about inaccessibility. 0 comments

05/12/2007 Training courses on accessible tourism

The Real Patronato sobre Discapacidad (Royal Board on Disability) with the collaboration of Polibea Turismo has organized Accessible Tourism Training Courses given at Spanish Tourism Colleges. 0 comments

05/12/2007 Travel agency Treize voyages

The "Treize Voyages" association has a twin objective : create holidays for the mentally handicapped while employing people who are either handicapped themselves or socially excluded. A tourism concept which is unique in France. 0 comments

05/12/2007 Travelocity Now Helps Travelers Find Hotel Reviews from Like-Minded People

Travelocity offers travelers an updated, seamless process for searching user-generated reviews that will be valuable to customers with various needs, who have a possibility to familiarize themselves with a property before they arrive. 0 comments

05/12/2007 Universal Accessibility Standards

A formal system of universal accessibility standards for tourism establishments and infrastructure. 0 comments

05/12/2007 Whale & dolphin museum. Lanzarote

The Canarian Cetacean Museum (Museo de Cetáceos de Canarias) PRM and wheelchair accessible, offers to its visitors the chance to discover intriguing lifestyle of dolphins and whales. 0 comments

05/12/2007 House completely wheel chair friendly, for rent in Spetses, Greece

For rent in the summer months, this house that you can view at www.unnidejong.com , is fully equipped with all facilities for anyone with or without a disability. We also are on call for anyone wanting to build or change a house to make it wheel chair friendly. Please contact for photos and more details. This house was featured in the OKIA magazine of July 2005 for being a traditional house but also wheel chair friendly. 0 comments

03/12/2007 INOUT - the First Youth Hostel Managed by Disabled People

INOUT Hostel, located in Barcelona, is a pioneer project in Europe: It is the first youth hostel managed by disabled people. 1 comments

14/11/2007 The Pocket Interpreter for Deaf People Using Sign Language

The Pocket Interpreter is a part of the video relay service in Sweden. It is a national communication service that makes it possible for deaf people using sign language to communicate with hearing people. Either person can free of charge call the service which is manned by several sign language interpreters located in different studios geographically spread around Sweden. The users can get a relay phone call or a distance interpretation. In the latter case both users are in the same place and the interpreter is present via a videophone. A 3G-phone with video capabilities is frequently used for this. The service is only in Swedish. 0 comments

01/11/2007 U.K. 'Accessible Travel and Leisure' Franchising Scheme

UK-based company, Accessible Travel and Leisure specialises in creating holiday packages for customers with disabilities. In 2007 it launched a new franchising scheme which provides the opportunity for disabled people to run their own business from home, selling accessible holidays. 0 comments

30/10/2007 OSSATE- One-Stop Shop for Accessible Tourism in Europe

The OSSATE project, co-funded by the European Commission's e-Content programme, aimed to implement a prototype multi-platform, multi-lingual information service, providing national and regional content on Accessible Tourist Venues, Sites and Accommodation in Europe. 0 comments

30/10/2007 Happy Tourist

The HAPPY TOURIST project aims to offer equal opportunities to people with disabilities in the tourist sector, either as tourists or as staff, based upon the combination of innovative, modular and cost-effective ICT tools, e-learning concepts and on-the-job-training schemes. 0 comments

30/10/2007 DIADA - Developing and Introducing a New Training Approach in the Tourism Sector.

The project aims to identify and define requirements of the demand and supply sides in the tourism sector (both disabled people and tourist industry workers); to prepare an information model for disabled tourists, (by including disabled people in the whole process), and to deliver suitable training programmes for the tourism sector. 0 comments

30/10/2007 EU.FOR.ME Tourist Training for a Wider Target

The project 'EU.FOR.ME Tourist training for a wider target' aims at filling a gap that Schools, Universities and Training Centres offering programmes on Tourism, have in many European countries. It addresses how disabilities can be taken into consideration in the organisation of tourism training modules. 0 comments

30/10/2007 Ski 4 all - Adapted skiing programme in Greece for skiers with disabilities

Professional ski instructor, Thodoris Petropoulos introduces the adapted skiing programme taking place in Vassilitsa, Grevena, throughout the winter season. The programme offers people with disabilities, individually or as parts of schools, clubs and institutions the chance to take winter vacations learning how to ski, along with appropriate training, equipment and accommodation. 0 comments

29/10/2007 Build for All - Construire pour Tous Project: Guidelines for Procurement of Accessible Buildings and Infrastructure

Directly addressing the EU regulations on public procurement, the BFA project, involved partners from the European building industry, architects, public sector and NGOs, to produce a Reference Manual and training materials for professionals in the field, in relation to public procurement, accessibility and the built environment. 0 comments

11/09/2007 Accessibility Information Scheme ‘Toegankelijk Vlaanderen’, Belgium

The on-line database, 'Toegankelijk Vlaanderen' (Accessible Flanders) contains information regarding the accessibility of buildings, premises and tourist facilities such as town and city halls, schools, hotels, museums, socio-cultural centres, sports centres, cycle paths, footpaths and other tourist facilities in the region of Flanders, Belgium. 0 comments

27/08/2007 Accessible Portugal - a Company Offering Services to Visitors with Low Mobility

Accessible Portugal is a commercial organisation whose mission is to provide services to disabled visitors and other tourists who have restricted mobility. 0 comments

01/08/2007 Adapted Skiing Programme in Greece

Ski instructor, Thodoris Petropoulos, introduces the adapted skiing programme taking place in Vassilitsa, Grevena, Greece throughout the winter season. 0 comments

17/07/2007 Travelling, Volunteering and Learning Activities Generating Employment for the over 55s

The project aims at offering travelling, volunteering, learning, intercultural and income generation opportunities to people over 55 years old from 10 countries. 0 comments

04/07/2007 Presentation of Podgorica, Montenegro - Towards Tourism for All

ENAT member and tourism specialist, Bizerka Stamatovic has sent us this illustrated presentation of Podgorica, Montenegro. 1 comments

22/06/2007 Europe for All

Europeforall.com was developed, with the support of the European Commission, by the pan-European partnership, OSSATE, which stands for "One-Stop-Shop for Accessible Tourism in Europe" 1 comments

ENAT - European Network for Accessible Tourism

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