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European Public Sector Organisations

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26/07/2010 Your Rights as a Passenger in Europe

URL: http://ec.europa.eu/transport/passenger-rights/en/index.html
Denied boarding? Cancellation? Long delay? Lost luggage? Reduced mobility? Over the last thirty years, there has been a boom in mobility in Europe. For millions of citizens travel has become a reality, indeed a right. Passengers need a common set of principles, so that they can be more easily aware of their rights if something goes wrong with their trip, regardless of the mode of transport they use or whether a journey takes place wholly within a single Member State or goes through an intra-Community or external frontier. In the light of this, the EU has committed itself to placing users at the heart of transport policy. Commissioner Siim Kallas, Vice-President of the Commission, responsible for transport.
Language(s): EN
Keyword(s): Airlines and air transport | Bus and coach transport, touring | Customer relations | Disability, disabilities, technical aids | Ferries and maritime transport | Policy, legislation | Rail travel | Standards | Transport services

03/04/2008 Disability Intergroup of the European Parliament

URL: http://www.disabilityintergroup.eu/
The Disability Intergroup is a cross-party group of the Members of the European Parliament from each of the 27 EU Member States supporting the rights of disabled people. The website lists the Members, Workprogramme, Newsletter, Meetings, Links and Contact Details.
Language(s): EN
Keyword(s): Customer relations | Disability, disabilities, technical aids | Education, training | Employment, working conditions | Lifestyle | Medical and nursing care, treatment | Policy, legislation | Special services for disabled visitors | Standards

02/04/2008 European Civil Aviation Conference - La Conférence Européenne de l'Aviation Civile (ECAC-CEAC)

URL: http://www.ecac-ceac.org
Founded in 1955 as an intergovernmental organisation, ECAC's objective is to promote the continued development of a safe, efficient and sustainable European air transport system. In so doing, ECAC seeks to harmonise civil aviation policies and practices amongst its Member States, and promote understanding on policy matters between its Member States and other parts of the world.
Language(s): FR | EN
Keyword(s): Airlines and air transport | Customer relations | Policy, legislation | Special services for disabled visitors | Transport services

23/03/2008 Air Transport Portal of the European Commission

URL: http://www.apr.europa.eu/
This portal provides documents and information about Air Passengers' Rights when travelling in (and to or from) the European Union.
Language(s): FR | EN
Keyword(s): Airlines and air transport | Customer relations | Policy, legislation

19/07/2007 European Commission Directorate General Tourism Unit - Accessibility in Tourism

URL: http://ec.europa.eu/enterprise/services/tourism/accessibility.htm
The European Commission’s Tourism Unit aims to develop dialogue and partnership with industry stakeholders for the benefit of the sector, and promote a wider understanding of the role tourism plays in European life. The accessibility Webpages highlight the Commission's activities concerned with improving the regulatory environment, working with stakeholders and promoting best practices in accessible tourism.
Language(s): EN
Keyword(s): Accessibility information, access guides | Age-related issues, (seniors) | Catering, restaurants, cafés | Disability, disabilities, technical aids | Education, training | Employment, working conditions | Management of tourist venues and attractions | Policy, legislation | Social tourism | Special services for disabled visitors | Staff training | Tourist information services

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