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Reports

"National Tourist Organisations in Europe: Online Accessibility Benchmarking Report, 2011"

In 2011 ENAT made the first survey of the accessibility of 39 European National Tourist Organisations' websites. "Web accessibility" refers to the design and technical features of websites that determine whether people with physical or sensory impairments can actually read and use the site. A second survey has examined whether these websites provide accessibility information for disabled visitors, seniors and others with particular access requirements - and if so, what kinds of information they offer.

A slide presentation showing some of the survey results can be downloaded from the following link:

ENAT - NTOs Online Accessibility Benchmarking Report 2011

 


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11/04/2008 OSSATE Accessibility Market and Stakeholder Analysis

This report presents an analysis of the terminology related to disability, accessibility and tourism. The demand and supply analysis covers an estimation of the market size for accessibility in Europe and worldwide, the identification of key stakeholders and the current supply of accessible products and services.  

23/03/2008 List of EU National Enforcement Bodies for Air Passenger Regulations (and Complaints Handling)

List of European Union National Enforcement Bodies for Air Passenger Regulations (and Complaints Handling). Gives names and contact details of enforcement bodies for each EU Member State.  

23/03/2008 European Union Air Passengers' Complaints Form

Air Passengers' Complaints Form provided by the European Commission, for use in relation to flights from and to EU airports. The form should be filled in by the passenger and sent to the National Enforcement Body of the EU member state which the plane flew to or from.  

17/01/2008 Australian Disability Standards for Accessible Public Transport 2002, (revised 2005)

The Australian Disability Discrimination Act 1992 seeks to eliminate discrimination, ‘as far as possible’, against people with disabilities. Public transport is a service covered by the Disability Discrimination Act 1992. The purpose of these Standards is to enable public transport operators and providers to remove discrimination from public transport services.  

04/12/2007 Training path development plan : Training for trainers model.

A document of the european project EU.FOR.ME.  

04/12/2007 Training needs analysis.

For the european project EU.FOR.ME – Tourism Training for a Wider Target, the needs analysis served in planning a training action destined for trainers specialised in the topics of “tourism for all”.  

04/12/2007 Annexes of "Analysis of the needs in the field of Tourism for All"

The annexes to the document "Analysis of the needs in the field of Tourism for All" (by the european project EU.FOR.ME) presents the reports of the Youth Focus Group planning, the reports of the Tourist Operators Focus Group planning, and the "scheda sintetica risultati Focus Group Giovani" (96 pages).  

04/12/2007 Analysis of the needs in the field of Tourism for All.

Results of the Focus Group and of the Panel of young people of the european project EU.FOR.ME.  

04/12/2007 Accessible destination

A document of the european project EU.FOR.ME.  

04/12/2007 Accessibility Guidelines for Small Aircraft. Services for persons with disabilities on aircraft with 29 and fewer passenger seats.

These Guidelines, developed in cooperation with representatives of the industry, consumers and other government departments, are meant to assist carriers to better serve the needs of persons with disabilities travelling on aircraft with 29 and fewer passenger seats (small aircraft).  

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