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Reports

"National Tourist Organisations in Europe: Online Accessibility Benchmarking Report, 2011"

In 2011 ENAT made the first survey of the accessibility of 39 European National Tourist Organisations' websites. "Web accessibility" refers to the design and technical features of websites that determine whether people with physical or sensory impairments can actually read and use the site. A second survey has examined whether these websites provide accessibility information for disabled visitors, seniors and others with particular access requirements - and if so, what kinds of information they offer.

A slide presentation showing some of the survey results can be downloaded from the following link:

ENAT - NTOs Online Accessibility Benchmarking Report 2011

 


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10/12/2014 San Marino Declaration on Accessible Tourism

The Declaration which resulted from the 1st UNWTO Conference on Accessible Tourism in Europe, held on 19-20 November 2014 in the Republic of San Marino, can be read and downloaded here in English, French and Spanish.  

18/11/2014 Manual Sobre Turismo Accesible Para Todos: Principios, herramientas y buenas prácticas. Módulo I: Turismo Accesible – definición y contexto

The Manual on Accessible Tourism for All: Principles, Tools and Good Practices, is UNWTO's second handbook on accessibility and has been co-produced with the Spanish ONCE Foundation and ENAT. It features recommendations and guidelines drawn from experience, recent academic studies and international standards, as well as from technological and scientific advances that have been made in this field. This publication is currently available in Spanish only, in a digital accessible version.  

03/11/2014 The Purple Pound. Volume and Value of Accessible Tourism in England

An infographic presentation of visitor survey data from VisitEngland, 2009 - 2013, showing the visitor numbers and spend related to the accessible tourism market.  

03/11/2014 Take the Lead. A Guide to Welcoming Customers with Assistance Dogs

The Equality and Human Rights Commission (EHRC)and VisitEngland have produced this guide to help tourism businesses welcome people with access requirements. The EHRC has a statutory remit to promote and monitor human rights; and to protect, enforce and promote equality. We are committed to the vision of a modern Britain where everyone is treated with dignity and respect and we all have an equal chance to succeed. VisitEngland, England’s national tourist board, works in partnership with others to lead the development of a thriving tourist industry.  

26/10/2014 A World for Everyone. Declaration from the World Summit Destinations for All Montreal, 2014

Official version of the Declaration adopted by participants at the Destinations for All 2014 World Summit, held in Montreal Canada, 19 to 23 October 2014.  

11/09/2014 EU Study: Mapping Skills and Training Requirements for Accessible Tourism, 2014. Twenty Case Studies

A major part of the study commissioned in 2013 by the European Commission and awarded to VVA, ENAT and 3s Research involved the preparation of 20 Case Studies, examining accessible tourism training programmes and projects in Europe and abroad. Here the Case Studies can be downloaded in PDF format.  

29/06/2014 Universal Design for Customer Engagement in Tourism Services by National Standards Authority of Ireland

The Irish Standard I.S. 373:2013 is available as a free PDF downloadable document in English.  

12/06/2014 ECA 2013 – European Concept for Accessibility. Design for all in progress. From theory to practice

The Italian version of “ECA 2013 – European Concept for Accessibility. Design for all in progress. From theory to practice” is now available. It has been realised by the Consorzio Sociale Coin in Rome and contains a foreword by the Italian Minister of Labour and Social Policies. The document has already been translated to German and Serbian from its original English version.  

09/04/2014 Great War Centenary 2014-2018 Flanders Fields - Accessible to Everyone

Visit Flanders is seizing upon the commemoration period in Flanders Fields to implement a comprehensively accessible holiday chain, and will therefore promote the detailed provision of information in consideration of all aspects of an accessible stay: information and reception, accommodation, restaurants, cafés, great war sites, transportation, parking spaces, assistance and care, etc.… Not everything that is claimed to be accessible has been included in this brochure.  

30/11/2013 Design for All in Progress, from Theory to Practice

This publication aims both to help designers and advisors to check their understanding of the role they have to play when advising clients and also to help clients to check whether their advisors follow the principles of a Design for All approach.  

09/11/2013 Accessible Routes in Historical Cities: Best Practice Guide

A best practice guide for the planning, design, implementation and marketing of accessible routes in historical urban environments.  

20/09/2013 Accessibility Review of European National Tourist Organisations’ Websites, 2012

Presentation of a benchmarking study carried out by ENAT. Between August and October 2012 41 websites were tested for compliance with Web Content Accessibility Guidelines - to see if they are accessible to people with disabilities. Secondly, the content of the websites was examined for information specific to the needs of visitors with disabilities and other people who need good access. Download the study report in PDF format and other resources from this page.  

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