Assisting Passengers With Non-Visible Disabilities. Guidance by ACI Europe
Cover page ACI guidance with logo and image of small boy on a stool looking at a picture of blue sky, clouds and an aeroplane
Share on social media
Airports have a long standing track record of caring for the most vulnerable passengers and visitors. With this new guidance, they are taking proactive steps to address the needs of passengers with non-visible or less visible disabilities.
With this new guidance from Airports Council International (Europe), airports are taking proactive steps to address the needs of passengers with non-visible or less visible disabilities. By becoming more disability-aware and adapting their services, airports can ensure that these passengers have the same rights to free movement, freedom of choice and non-discrimination, which are the guiding principles of the European Union law.
"Due to the diverse nature of the needs and expectations of persons with non-visible disabilities, and the fact that these types of disabilities may not be immediately obvious, careful consideration is needed to ensure that the correct decisions are made regarding the best approach to the provision of assistance.
"It is important to remember that the aim of Regulation EC 1107/2006 concerning the rights of disabled persons and persons with reduced mobility (PRM) when travelling by air is to ensure that they have the same opportunities for air travel as people who do not have a disability of any kind. In particular, and to be more specific, these passengers should have the same rights to free movement, freedom of choice and non-discrimination.
"In the context of this Regulation, the purpose of this guidance is to support airport managing bodies and their stakeholders in relation to assisting persons with non-visible disabilities, sharing best practices and practical information on how to deal with the specific needs and expectations that arise for these passengers."
Prepared by ACI Europe
48 Pages
Available free of charge from ACI Europe website